Telecommunications Operator, PBX, Full-Time, Evenings
About The Position
Are you looking for a place where you are empowered to bring innovation to reality? Join MarinHealth, an integrated, independent healthcare system with deep roots throughout the North Bay. With a world-class physician and clinical team, an affiliation with UCSF Health, an ever-expanding network of clinics, and a new state-of-the-art hospital, MarinHealth is growing quickly. MarinHealth comprises MarinHealth Medical Center, a 327-bed hospital in Greenbrae, and 55 primary care and specialty clinics in Marin, Sonoma, and Napa Counties. We attract healthcare’s most talented trailblazers who appreciate having the best of both worlds: the pioneering medicine of an academic medical center combined with an independent hospital's personalized, caring touch. MarinHealth is already realizing the benefits of impressive growth and has consistently earned high praise and accolades, including being Named One of the Top 250 Hospitals Nationwide by Healthgrades, receiving a 5-star Ranking for Overall Hospital Quality from the Centers for Medicare and Medicaid Services, and being named the Best Hospital in San Francisco/Marin by Bay Area Parent, among others. Job Description Summary: Operates attendant console to route incoming calls and place outgoing calls. Facilitates telephone, paging and two-way radio communications for all hospital employees and patients. Initiates appropriate response personnel for various emergency situations. Problem-solves pager issues for hospital staff.
Requirements
- High school diploma (or GED) or equivalent required.
- 1-2 years experience as a PBX operator or Customer Service Rep in a high volume call center environment.
- Ability to communicate clearly with good command of English language
- Excellent interpersonal and customer relations skills
- Enthusiastic customer service and ability to work within sensitive areas tactfully and diplomatically is essential at all times
- Must be capable of independent, reasoned decision-making, functioning within standard operating procedures and within scope of responsibility
- Ability to work in teams in which all members are mutually accountable
- Capable of organizing multiple tasks and using good time management and attention to details.
- Personal computer (W2000/MS Office) skills required
Nice To Haves
- Previous hospital switchboard experience preferred.
Responsibilities
- Operates attendant console to route incoming calls and place outgoing calls.
- Facilitates telephone, paging and two-way radio communications for all hospital employees and patients.
- Initiates appropriate response personnel for various emergency situations.
- Problem-solves pager issues for hospital staff.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
