Switchboard Operator- Full time Evenings

Trinity Health•Silver Spring, MD

2d•$18 - $22

About The Position

Job Title: Switchboard Operator Employment Type: Full Time Shift: Days - 2:00 p.m. - 10:00 p.m. with every other weekend commitment Department – Telecommunications Location: Columbia Pike - Silver Spring Position Highlights: Competitive salary Benefits – Medical, Dental & Vision, PTO, Free Parking, Metro Access, Tuition Reimbursement, 403(b) Quality of Life: Flexible work schedules Advancement: Career growth opportunities Location: Silver Spring Responsibilities: Facilitates and coordinates voice communications between hospital personnel, the outside community, police, fire and rescue agencies, and the medical community Operates and maintains all centralized telecommunications equipment to include: 1) telephone equipment, 2) paging equipment, 3) alarm equipment, 4) TDD equipment Acts as information liaison for hospital schedules and procedures, events and activities, and patient information Responds and triages in-house emergency codes and hospital emergency alarms Responds and triages Home Care and Hospice for after-hour patient contacts May act as shift supervisor in the absence of the Supervisor, Telecommunications Center Supports the Mission of Trinity Health and Holy Cross Hospital. What you will need: Experience with Windows 2000 and basic computer knowledge. Minimum of 1 years’ experience in a service provider environment preferred. Must possess strong customer service skills. Must possess excellent interpersonal and strong verbal communications. Must be tactful, self-controlled, and poised at all times. Must be reliable. Requires visual acuity sufficient to read computer screens on a continuous basis. Requires manual dexterity sufficient for daily use of a PC and fax, to lock/unlock-controlled areas/panels, and to complete written documentation. Must be able to be ambulatory, able to climb stairs and carry and move light office equipment. In emergencies, departmental or hospital, must be available 24 hours if required. Must be detail oriented. Preferred to be able to speak Spanish fluently Supports the Mission of Trinity Health and Holy Cross Health. Pay range: $17.65 - 21.63 Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location. About us Holy Cross Health is a Catholic, not-for-profit health system that serves more than 240,000 individuals each year from Maryland's two largest counties — Montgomery and Prince George's counties. Holy Cross Health earns numerous national awards, clinical designations and accreditations across a wide range of specialties for providing innovative, high-quality health care services. Holy Cross Health is an Equal Employment Opportunity (EEO) employer. Qualified applicants are considered for employment without regard to Minority/Females/disabled/Veteran (M/F/D/V) status. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Requirements

Experience with Windows 2000 and basic computer knowledge.
Minimum of 1 years’ experience in a service provider environment preferred.
Must possess strong customer service skills.
Must possess excellent interpersonal and strong verbal communications.
Must be tactful, self-controlled, and poised at all times.
Must be reliable.
Requires visual acuity sufficient to read computer screens on a continuous basis.
Requires manual dexterity sufficient for daily use of a PC and fax, to lock/unlock-controlled areas/panels, and to complete written documentation.
Must be able to be ambulatory, able to climb stairs and carry and move light office equipment.
In emergencies, departmental or hospital, must be available 24 hours if required.
Must be detail oriented.
Supports the Mission of Trinity Health and Holy Cross Health.

Nice To Haves

Preferred to be able to speak Spanish fluently

Responsibilities

Facilitates and coordinates voice communications between hospital personnel, the outside community, police, fire and rescue agencies, and the medical community
Operates and maintains all centralized telecommunications equipment to include: 1) telephone equipment, 2) paging equipment, 3) alarm equipment, 4) TDD equipment
Acts as information liaison for hospital schedules and procedures, events and activities, and patient information
Responds and triages in-house emergency codes and hospital emergency alarms
Responds and triages Home Care and Hospice for after-hour patient contacts
May act as shift supervisor in the absence of the Supervisor, Telecommunications Center
Supports the Mission of Trinity Health and Holy Cross Hospital.