Payroll Team Leader

ADP • Tempe, AZ

4d

About The Position

This role is all about enabling our customers to be more effective employers. Our customer service team makes it happen by collaborating with customers and other ADP colleagues to ensure our products and services deliver winning results. (P.S. Did you know that the majority of our customers are not only satisfied, but they'd recommend ADP to someone else?) It gets better: you'll leverage your project management and leadership expertise to assist the Team Manager in establishing the direction of daily activities, ensuring efficient operations, and creating an overall productive and enjoyable working environment for your team. #MVP Ready to #MakeYourMark? Apply now! To learn more about Client Services at ADP, watch here: https://adp.careers/Client_Services_Videos [https://adp.careers/Client_Services_Videos]

Requirements

• Minimum of three years of experience
• Experience noted above, OR
• Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success.

Nice To Haves

• At least one year of people leadership experience
• EV4 or WFN experience
• Certifications: Fundamental Payroll Certification (FPC) or Certified Payroll Professional (CPP)
• Advanced Internet and MS Office Skills (Word/Excel)
• Superior client service skills (both verbal and written) and strong, active listening and communication skills
• Ability to collaborate and work effectively within cross-functional teams
• Ability to maintain cooperative working relationships with all levels of management
• Capacity to assess team members' performance and provide motivational support
• Proficiency and in-depth knowledge of pertinent ADP HR, Payroll and Benefits policies and procedures
• Ability to work independently and as part of a team, focused on achieving results

Responsibilities

• Serve as a resource for team members, based on a strong working knowledge of the team's responsibilities and each associate's development plan and training needs.
• Lead daily activities of the team to ensure that all work is completed accurately and with quality according to scheduled deadlines, priorities, and overall goals.
• Call quality monitoring of associate/client interactions.
• Train and mentor team members; coordinate additional training as needed with leadership support and provide feedback to leadership on each team member's performance.
• Serve as a backup to the Team Manager to provide guidance and direction to the team in the manager's absence.
• Prioritize critical issues, provide technical support, guidance, and direction to ensure the right client support is delivered in a timely and effective manner.
• Provide first level client escalation for issues. Develop an action plan and oversee resolution efforts pertaining to the actual processing of the payroll.
• Provide direct feedback to associates on opportunities to enhance services provided to the client.
• Analyze team statistics and prepare reports.
• Participate in task forces, strategic initiatives, stretch assignments and collaboration opportunities with other business units as needed.

Benefits

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
• Belong by joining one of our Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
• Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.
• Continuously learn through ongoing training, development, and mentorship opportunities.
• Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
• Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
• Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
• Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees