Payroll Tax Case Administrator

OneSource Virtual

1d•Remote

About The Position

OneSource Virtual (OSV) has helped more than 1,000 Workday customers take their teams from transactional to transformational with innovative technology and services for HR, payroll, and finance. Founded in 2008, OSV is the leading exclusive provider of Business-Process-as-a-Service (BPaaS) solutions for Workday, delivering services with unparalleled choice, unwavering commitment, and uncompromising support. OneSource Virtual’s global headquarters is located in Dallas, Texas, with additional locations across North America and Europe. The Payroll Tax Case Administrator is an important member of our Tax department, supporting domestic North American Tax functions for our clients. As a Payroll Tax Case Administrator, you will assist the Tax department with data entry and administrative projects. This role requires an extreme level of attention to detail and the ability to complete multiple tasks with little supervision. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds. OneSource Virtual (OSV) delivers in-tenant technology and expert services to automate the administrative, transactional tasks of payroll, taxes, payments, and benefits within Workday. Our Workday-exclusive solutions are fueled by a services team that averages 10 years of Workday experience and 20 years of industry experience. With over 1,100 customers, 95% retention, and $185+ billion in treasury movement annually, OSV helps organizations take their teams from transactional to transformational.

Requirements

Energetic and positive
Problem solver
Excellent customer service skills
Flexible in a changing environment
Strong organizational skills with ability to multi-task and support multiple customers effectively
Works closely with others in a team, supporting collective goals
Detail Oriented with good time management skills
Ability to establish and maintain effective working relationships
Strong data entry and research skills
Follows direction with ability to meet deadlines
Comfort with technology and how to apply it to solving problems and finding solutions
High School graduate, GED or equivalent
1-2 years of customer service or call center experience. Ideally routing tasks and handling product/service use questions.
Strong analytical and research skills
Experience in Microsoft Word and Proficiency in Excel
Willingness to work split shifts, evenings, weekends and holidays

Nice To Haves

Associates Degree or higher preferred
Knowledge of payroll taxes a plus
Experience with Zendesk and / or Salesforce programs preferred

Responsibilities

Setup and index tax ticket and notices in OSV Support and Salesforce accurately and timely
Perform daily audits of ticket and notice data, within a 98% accuracy
Meet established daily ticket and notice quotas
Manage unassigned aged tickets under a 24- hour timeframe
Locate account information for clients, using the TaxEx system
Process Critical and Blocker tickets within 2 hours of receipt
Assist with special projects as needed