Payroll Specialist ( NC )

GT Independence Careers•Sturgis, MI

7d•$15•Remote

About The Position

Work for a company where you make a difference in people's lives every day! At GT, we know that our people are at the heart of our success. If you love your work, enjoy collaboration, and want to learn, you’ve come to the right place! Let us help you discover a new passion for doing good in a growing industry. GT Independence has won numerous awards and recognitions for being a great workplace, including being named a 2022 National “Best and Brightest Companies to Work For!" In addition, we were recently awarded the Great Place to Work® Certification for 2022/2023 — an honor granted to only the nation’s top employers that offer exceptional employee experiences. The Call Center (Self Determination) Support Specialist or SDSS, maintains a core understanding of the company and of Operations. The SDSS is expected to follow departmental procedures and adhere to GT and agency guidelines to ensure work is completed accurately and efficiently. Staff are assigned to work in pods focused on the needs of a particular group of people being served and may be moved between pods to best meet the business needs of the organization. The SDSS maintains knowledge, critical thinking skills, and abilities that contribute to all four of the primary functions of a Financial Management Services company, processing, payroll, billing, and customer service.

Requirements

High School Diploma or GED required
At least 1 year of related experience
Excellent written and oral communication skills
Extensive experience in working on complex projects with critical thinking and problem solving
Excellent organizational and administrative skills with demonstrated ability to work towards and meet deadlines by planning and organizing
Demonstrate the ability to balance work pressure with time management skills
Demonstrate ability to build positive relationships and communicate with people of diverse backgrounds and abilities
Experience in working, initiating, and maintaining a highly effective team
Competent in the use of Microsoft programs and the Internet
Competent use of Excel

Nice To Haves

Associate degree preferred

Responsibilities

Billing (B), Payroll (PY), Processing (PR), and Customer Service (CS) primary duties:
Creates, completes, updates, and reviews employee and client records (PR, CS)
Enters information into computer databases for effective record keeping (All)
Administers new and existing DocuSign accounts (PR, CS)
Prepares and sends documents via mail using approved communications (PR, CS)
Ensures the proper naming and saving of documents in the document management system (PR, CS)
Assists stakeholders in returning documents (PR, CS)
Serves as an escalation point for DocuSign support issues from the Operations staff and customers (PR, CS)
Ensures all compliance standards are met for audit purposes (All)
Performs timesheet reviewing (PY)
Performs time-tracking (PY)
Performs proofing & posting (PY)
Reviews overlap and overtime reports (PY, CS)
Makes and receives phone calls to support external and internal stakeholders (All)
Accurately and efficiently completes payroll checklists for assigned agencies. Resolves any discrepancies that may exist in the document. (PY)
Works with supervisor to identify strategies for reducing errors (All)
Collaborates with the staff to resolve rejected timesheet issues and reduce out-of-cycle payroll disbursements (RFP’s) (CS, PY)
Completes administrative tasks such as filing, copying, data entry, etc... (All)
Prepares and submits invoices to agencies (B)
Applies payments (B)
Collects on unpaid claims (B)
Maintains confidentiality of records relating to clients (All)
Collaborates with other staff members to optimize delivery of services (All)
Identifies opportunities to improve GT processes (All)
Upholds company values and mission (All)
Other duties as assigned (All)