Payroll Specialist III

Dayforce•Saint Petersburg, FL

2d•Hybrid

About The Position

Dayforce is currently seeking a Payroll Specialist III to join their Dayforce Managed Team. This role involves servicing clients by supporting the complete employee life cycle, including payroll, workforce management, benefits, and contact center, allowing clients to focus on their core business. The ideal candidate should have significant experience in payroll, a strong working knowledge of benefits, workforce management, and tax, and the ability to interface with clients and use critical thinking skills to resolve complex problems.

Requirements

Must be available to accommodate shifts within operating hours (between 8 a.m. and 8 p.m.).
Must be available to stay later or adjust shift based on client assignment.
Must be available to work physically in the St. Petersburg, FL office two days per month.
2 years of US payroll processing experience in a high-volume payroll operation; end to end payroll experience a plus.
Experience in the payroll outsourcing or consulting industry preferred.
Experience and a clear understanding of payroll, benefits and taxation and an understanding of applicable legislative requirements.
Ability to resolve client’s issues and provide superior customer service to internal and external partners.
Excellent verbal and written communication skills with the ability to communicate clearly, technically, and effectively with customers and internal partners.
Good analytical, organizational, and problem-solving skills.
Proficiency in Microsoft Word, intermediate Excel, and PowerPoint.

Nice To Haves

Experience with Dayforce HCM or similar cloud payroll technology.
Multi-client payroll processing experience.
2k+ employee payroll processing experience (working with Enterprise sized customers).
Industry related certifications or desire to obtain within two years of employment.
Strong working knowledge of quality control and auditing standards.
Associates Degree desired.
Bilingual is an asset.

Responsibilities

Responsible for ensuring all aspects of the payroll cycle, including tax, benefits, garnishments, etc. are processed, reconciled, audited and transmitted accurately and timely.
Ensure accurate and timely processing of payroll impacting changes, tax forms, payments and payroll processing for assigned clients.
Responsible for quality control and auditing to ensure accuracy and low error or defect percentage.
Work with cross-functional internal partners to resolve client payroll matters and employee inquiries.
Provide Payroll support services to clients according to Dayforce contract, legislative requirements and business needs.
Establish and maintain a deep understanding of customers' requirements and their changing needs to ensure services delivered are as per contractual obligations and in accordance with customer SLAs.
Create, update and review standard operating procedures and performs quarterly document reviews.
Have an “I own it” attitude about deliverables and projects from start to finish.
Manage client and consumer related tasks within the case management system ensuring all documentation is complete, accurate, and timely.
Proactively manage quarter, and year-end payroll auditing and processing.
Think and act ahead, spot opportunities and act accordingly and proactively contribute to process improvements.