Payroll Operations Manager, Americas

Oyster • Austin, TX

20h • Remote

About The Position

As our Payroll Operations Manager, Americas you'll lead a team of payroll specialists delivering exceptional payroll services across multiple countries, managing both in-house (native) and Employer of Record (EoR) operations. This isn't just a typical payroll management role – it's an opportunity to build and optimize payroll operations in a hyper-growth, global-first environment.
You'll report directly to our Senior Manager, Payroll Operations and have the opportunity to drive payroll transformation through automation, shape strategy for new country launches, build a high-performing team, and partner with Product, Finance, and HR to revolutionize how we deliver payroll at scale.

Requirements

• Must have 7+ years of payroll experience, including at least 3 years of people management experience (hiring, coaching, performance management), leading a team of payroll professionals.
• Responsible for oversight of end-to-end native (in-house) and managed payrolls across the Americas (Canada, US, Mexico, and LATAM)
• Overseeing local country taxation & compliance e.g. taxation of benefits, expenses, income, national insurance, pension auto-enrolment, statutory payments.
• Working closely with local payroll engines (software) throughout the Americas/LATAM.
• Experience working with finance transformation, RPA, and process improvement teams to achieve automation and efficiency.
• Experience managing payroll for 1,000+ employees across multiple jurisdictions/geographies
• Project management experience leading payroll implementations or transformation initiatives
• A reliable home internet connection (or be able to get one)
• Fluent English language skills

Nice To Haves

• Recognized payroll qualification/diploma/certification (e.g., CIPP, FPC, CPP)

Responsibilities

• Manage and oversee a team of payroll specialists to deliver both in-house (native) and EoR payroll for Oyster's team members across multiple countries & timezones as assigned.
• Managing, coaching, and monitoring the successful transition to, and adoption of, Oyster's automated payroll tooling and processes for delivering payroll at scale whilst maintaining Service Delivery targets and KPIs
• Delivering a best-of-breed payroll experience, ensuring payroll queries are resolved in line with SLAs
• Embrace and support Oyster’s automated payroll processes, collaborating with cross-functional teams (e.g., Payroll Transformation, Product) to continuously improve these processes
• Managing and overseeing the execution of Oyster's Native payroll operations in Canada, EoR payrolls in the United States, Brazil and Mexico and PEO payrolls in the United States.
• Performing the lead role in managing, communicating, and resolving payroll escalations pertaining to countries under your charge
• Ensuring you and your team maintain professional knowledge of payroll legislative changes
• Perform manager reviews on pre-payroll and post-payroll audits to ensure data integrity
• Working closely with HR Advisory to manage enhancements to processes and legislative issues
• Overseeing effective working relations and monitoring SLA adherence with local payroll vendors, accountants, and employment advisors
• Leading optimization of payroll processes and engaging with cross-functional teams such as Product, Treasury, Accounting, and Finance Transformation
• Building and developing your team through coaching, performance management, and career development planning
• Leading due diligence, vendor selection, and implementation planning for new country launches
• Presenting management reports on payroll metrics and operational performance to senior leadership
• Assist team with equity, including RSUs & Stock Options
• Provide backup support for payroll team members ("pods") during PTO or peak processing periods.
• Mentor and develop payroll team members by fostering continuous learning and career growth.
• Analyze payroll trends to identify discrepancies, inefficiencies, and areas for optimization

Benefits

• Work from anywhere: Oyster has no borders or HQ. As long as work is timely, your team is supported, and you're authorized to work where you live, you can work from anywhere.
• Paid time off: Enjoy 40 days off per year (including holidays and vacation), or more if required by your country.
• Mental health support: Access Plumm, our mental well-being service.
• Wellbeing allowance: Each month, receive a wellbeing allowance in your ThanksBen wallet. Spend it on a wide range of options; see the benefits catalogue for ideas.
• Flexible parental leave: All new parents are eligible for at least three months’ paid leave, with job protection for up to 12 months or as required locally.
• WFH stipend: Receive a stipend for your laptop and home office equipment to get you set up quickly.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed