Payroll and Benefits Manager

Nationalities Service Center•Philadelphia, PA

7d•$55,000 - $60,000•Hybrid

About The Position

Nationalities Service Center is Philadelphia’s leading immigrant and refugee service organization, providing comprehensive programs and services that empower individuals and families to thrive in the United States. Our services include legal representation, workforce development, health access, and community integration. We are committed to fostering a diverse, inclusive, and respectful workplace where staff can do their best work in service to our mission. NSC’s mission is to welcome and empower immigrants to thrive in our communities and pursue a just future. Our vision is that all immigrants achieve a life of safety and stability, sustainable opportunities, and meaningful community connections. The Payroll and Benefits Manager manages employee compensation and benefits programs. This position manages and oversees the administration payroll and all benefits and retirement programs, including medical, dental, vision, life insurance, short- and long-term disability, and 403(b) plan. This position manages recruitment and onboarding.

Requirements

Associate degree in HR or related field, but experience and/or other training/certification may be substituted for the education. Bachelor’s degree in human resources preferred.
Two years’ experience in HR, payroll, and/or benefits administration.
Extensive knowledge of employee beneﬁts and applicable laws.
Excellent written and verbal communication skills.
Experience with ADP Workforce Now preferred.
Excellent organizational and time management skills.
Proficiency with Microsoft Office Suite, HRIS systems, and other relevant HR-related tools and software applications.
Excellent organizational and time management skills to handle multiple tasks simultaneously.
High level of integrity, discretion, and professionalism.
On-site work required at NSC’s Philadelphia office and off-site events or meetings as needed. NSC currently operates on a hybrid remote/office schedule, subject to change based on evolving conditions, organizational needs, and client priorities.
Familiarity with NSC’s mission, vision, values, programs, services, and strategic priorities.
Adhere to all NSC policies and procedures.

Responsibilities

Accurately process biweekly payroll through ADP Workforce Now (employee database account maintenance/updates for all withholding, taxes, deductions, etc.) in a timely and confidential manner.
Maintain electronic and hard copy personnel files including, but not limited to, regulatory reporting requests, verifications of employment, and unemployment claim inquiries.
Process paperwork for new employees and enter employee information into the payroll system.
Train employees on organizations’ timekeeping systems.
Review time sheets, wage computation, and other information to detect and reconcile payroll discrepancies.
Record employee information, such as transfers, and resignations to maintain and update payroll records.
Ensures the accuracy of all beneﬁts enrollments in the HRIS to provide vendors with accurate eligibility information.
Performs quality checks of beneﬁts-related data.
Assists employees regarding beneﬁts claim issues and plan changes.
Assist with Open Enrollment and distributes all beneﬁts enrollment materials and determines eligibility.
Assist employees with carriers and process life status changes.
Responds to beneﬁts inquiries from managers and employees on plan provisions, beneﬁts enrollments, status changes and other general inquiries.
Processes and administers all leave-of-absence requests and disability paperwork: medical, personal, disability and FMLA.
Eﬀectively interprets FMLA and ADA implications as they relate to leaves of absences/disabilities.
Responds to 403(b) inquiries from managers and employees relating to enrollments, plan changes and contribution amounts. Manages the annual catch-up contribution enrollment and payments.
Provides necessary reports for allocation/billing charges.
Post open positions internally and externally, maintain recruitment-related reports such as listings, applicant tracking, new hire log, and turnover reports.
Support hiring manager to screen candidates; conduct new-employee onboarding orientation.
Managing distribution of offer letters and welcome packets to new hires.
Serve as administrator for background checks and employment verification.
Support new hires' onboarding orientation, including the creation of employee emails, issuing agency laptops, technical equipment, identification badges, and access keycards.
Assist Associate Director of Wellness, Trauma-Informed Practice, and Community Culture with New Staff Orientations.
Maintains personnel records and reports. Maintains organizational charts, employee directory, and office procedures manual.
Manage Team bios on the website and keep the Team page up to date.
Manage notifications of transitioning employees of offboarding information.
Coordinate Exit Interviews.
Work with Techimpact to manage staff network accounts. Review monthly reports on users and accounts.
Assist with the creating email accounts, distribution lists and SharePoint access.
Manage KnowBe4 real-time phishing simulation with training and Keepers Security manager of passwords and passkeys assuring all employees have access and accounts.
Manage and track all agency properties i.e. laptops, elevator keycards etc.
Perform other administrative duties as assigned.
Attend relevant workshops or join professional groups as necessary to maintain professional knowledge.
Adhere to NSC’s confidentiality guidelines and ensure the appropriate handling of sensitive information.
Facilitate and attend relevant staff meetings to promote communication and execution of goals.
Complete special projects specific to the function of the department or as needed for the department as directed by Supervisor.
Other duties as assigned within the scope of position expectations.