Payroll Analyst

WTW•Tampa, FL

About The Position

The North America Payroll Analyst plays a critical role in ensuring the accurate, timely, and compliant delivery of payroll across the United States, Canada, and Puerto Rico. This role partners closely with Payroll Operations, HR, Finance, and external vendors to support payroll processing, reporting, reconciliations, and continuous improvement initiatives. The ideal candidate brings strong payroll knowledge, analytical capability, and a customer‑focused mindset within a complex, multi‑jurisdiction environment.

Requirements

strong payroll knowledge
analytical capability
customer‑focused mindset

Responsibilities

Support end‑to‑end payroll activities for North America, ensuring accuracy, timeliness, and compliance with federal, state/provincial, and local regulations.
Review and validate payroll inputs and outputs, including earnings, deductions, taxes, and benefits.
Assist with payroll audits, controls, and compliance reviews, including SOX and internal governance requirements.
Monitor and help resolve payroll discrepancies, adjustments, and off‑cycle payments.
Prepare and analyze payroll reports, reconciliations, and variance analyses.
Serve as a representative of Payroll in communicating with various partners from a reporting perspective.
Identify trends, risks, and improvement opportunities using payroll data.
Serve as a key point of contact for payroll‑related inquiries escalated from ServiceCentral or internal partners.
Collaborate with HR, Benefits, Tax, and Finance teams to resolve complex payroll issues.
Liaise with payroll vendors (e.g., ADP) to support system updates, issue resolution, and enhancements.
Contribute to payroll process standardization and continuous improvement initiatives.
Support payroll system changes, testing, and implementations, including enhancements and regulatory updates.
Document payroll processes and controls to support operational consistency and knowledge sharing.