Payroll Analyst

Merito Group • Rockville, MD

37d • $59,000

About The Position

Work for premium employer in Rockville, MD. Would you like to work in a fun, supportive group with an excellent manager? If so, this is the job for you! Pay is negotiable but salary is up to high $50k range. Major Responsibilities 1. Seeks to provide first call resolution by addressing issues at the point of contact. Escalates complex issues to appropriate resources to ensure resolution. Identifies, investigates and communicates service issues to appropriate parties to ensure they are resolved in a timely manner. 2. Reconciles KRONOS and payroll audit reports. 3. Communicates/ interacts as necessary with internal/external departments, resolves complex payroll and timekeeping problems as well as researches and provides follow-up to difficult questions. 4. Acts as a liaison for National Payroll Services and Kronos Support teams regarding customer issues, ensuring that service standards are met. 5. Provides on-going education and information to customers and HR Services staff as needed. 6. May assist Team Lead/HR Services Manager and other staff with special projects. 7. Ability to be flexible and adaptable, with the ability to assume other duties and responsibilities as departmental objectives and requirements change required. 8. Utilize applicable HR system to resolve and document call interaction and case management information.

Responsibilities

• Seeks to provide first call resolution by addressing issues at the point of contact. Escalates complex issues to appropriate resources to ensure resolution. Identifies, investigates and communicates service issues to appropriate parties to ensure they are resolved in a timely manner.
• Reconciles KRONOS and payroll audit reports.
• Communicates/ interacts as necessary with internal/external departments, resolves complex payroll and timekeeping problems as well as researches and provides follow-up to difficult questions.
• Acts as a liaison for National Payroll Services and Kronos Support teams regarding customer issues, ensuring that service standards are met.
• Provides on-going education and information to customers and HR Services staff as needed.
• May assist Team Lead/HR Services Manager and other staff with special projects.
• Ability to be flexible and adaptable, with the ability to assume other duties and responsibilities as departmental objectives and requirements change required.
• Utilize applicable HR system to resolve and document call interaction and case management information.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: No Education Listed
• Number of Employees: 51-100 employees