Payroll Administrator

National Vision•Duluth, GA

About The Position

At National Vision we believe everyone deserves to see their best to live their best. We help people by making quality eye care and eyewear more affordable and accessible. National Vision is one of the largest optical retail companies in the United States with over 1,200 stores. We operate four retail brands: America’s Best Contacts & Eyeglasses, Eyeglass World, and Vista Optical inside select Fred Meyer stores and on select military bases. We offer an innovative culture where training is a priority, hard work is praised, and career growth is a reality. We are hiring for a Payroll Administrator to join our growing team! The Payroll Administrator plays a critical role in ensuring accurate, compliant, and timely payroll processing for National Vision's multi-entity, multi-state workforce. What Would You Do? The Specifics. Performs a wide variety of record-keeping and payroll processing activities, including computing wage and overtime payments and calculating and recording payroll deductions. Reviews payroll outputs, audit reports, and exception logs to validate earnings, deductions, and tax calculations. Resolves discrepancies in a timely manner by partnering with UKG and the internal team. Partner with the team and UKG on issue resolution, system enhancements, and process optimization. Provides excellent customer service and support to associates and management via phone, email, and ServiceNow on payroll-related issues—demonstrating responsiveness, urgency, and curiosity. Reviews, enters and reconciles into the payroll system garnishments, tax levies and child support orders. Supports Human Resources by providing payroll support with new hires, terminations, promotions, demotions, transfers, department changes, and pay changes. Processes manual checks and stop payments and researches and analyzes payroll adjustment requests in accordance with established policies. Coordinate with HR, Finance, and Operations to ensure alignment of employee data and payroll outcomes. Runs and analyzes reports and sends them to third-party and internal partners such as Finance and Benefits. Inputs sign-on bonuses, retention bonuses, and referral bonuses. Maintain strong internal controls over payroll processes, including data validation and reconciliation procedures. Assist with year-end activities, including W-2 review and distribution. Assist in documenting payroll processes and maintaining standard operating procedures. Assist in identifying opportunities to improve payroll accuracy, efficiency, and scalability.

Requirements

3+ years payroll experience and/or training or equivalent combination of education and experience (Required)
2-4 years Supporting multi-entity, multi-state payroll processing (Required)
Excel - intermediate (Required)
High attention to detail (Required)
Strong analytical and problem-solving skills (Required)
Strong customer-service mindset (Required)
Ability to navigate complexity in a high-volume environment (Required)
Ability to work effectively with internal teams and external partners (UKG) (Required)
Excellent verbal and written communication skills with the ability to explain complex payroll issues clearly and effectively to customers that are not subject-matter experts (Required)
High school diploma or equivalent. plus specialized schooling and/or on-the-job education in a specific skill area; E.G. data processing, clerical/administrative, equipment operation, etc.

Nice To Haves

2-4 years UKG Pro Pay (web) experience (Preferred)
2-4 years Payroll for retail or distributed workforce experience (Preferred)
Experience working with case management/ticket tracking software such as ServiceNow. (Preferred)
Experience working with outsourced payroll models or managed services providers. (Preferred)
Fundamental Payroll Certification (FPC) (Preferred)
Certified Payroll Professional (CPP) (Preferred)

Responsibilities

Performs a wide variety of record-keeping and payroll processing activities, including computing wage and overtime payments and calculating and recording payroll deductions.
Reviews payroll outputs, audit reports, and exception logs to validate earnings, deductions, and tax calculations.
Resolves discrepancies in a timely manner by partnering with UKG and the internal team.
Partner with the team and UKG on issue resolution, system enhancements, and process optimization.
Provides excellent customer service and support to associates and management via phone, email, and ServiceNow on payroll-related issues—demonstrating responsiveness, urgency, and curiosity.
Reviews, enters and reconciles into the payroll system garnishments, tax levies and child support orders.
Supports Human Resources by providing payroll support with new hires, terminations, promotions, demotions, transfers, department changes, and pay changes.
Processes manual checks and stop payments and researches and analyzes payroll adjustment requests in accordance with established policies.
Coordinate with HR, Finance, and Operations to ensure alignment of employee data and payroll outcomes.
Runs and analyzes reports and sends them to third-party and internal partners such as Finance and Benefits.
Inputs sign-on bonuses, retention bonuses, and referral bonuses.
Maintain strong internal controls over payroll processes, including data validation and reconciliation procedures.
Assist with year-end activities, including W-2 review and distribution.
Assist in documenting payroll processes and maintaining standard operating procedures.
Assist in identifying opportunities to improve payroll accuracy, efficiency, and scalability.