Payments Specialist, VP

Mitsubishi UFJ Financial Group•Jersey City, NJ

2d•Hybrid

About The Position

We are seeking a highly skilled and motivated Payments Support Specialist to join our IT team. Based in Jersey City, NJ or New York City, NY, the individual in this role will be responsible for ensuring smooth operations and providing comprehensive technical support for payment systems. As a key member of the team, the Payments Support Specialist will work closely with developers, business analysts, and external vendors to maintain reliability and efficiency in our payment processing infrastructure. Utilize technical and interpersonal skills combined with client focus and a strong work ethic to craft and support effective payment solutions.

Requirements

Technical Expertise: Strong understanding of payment processing systems, APIs, and integration frameworks.
Problem-Solving Skills: Proven ability to analyze and resolve complex technical issues under pressure.
Communication Skills: Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical stakeholders.
Experience: 3+ years of experience in IT support, with a focus on payment systems or financial services.
Tools: Proficiency in system monitoring tools, SQL, and scripting languages (e.g., Python, Shell).
Adaptability: Comfortable working in a fast-paced environment and managing multiple priorities.
Experience with monitoring tools such as Splunk, Dynatrace, IR360, or others
Domain: Financial and Banking
Environment: Windows, Linux, AWS, OpenShift, ROSA
Database: Oracle, DB2 and MS SQL
Application/Web Server: Tomcat, Apache, IIS
Workflow Analysis: Workflow/Session Monitoring
Unix/Windows: Linux Shell Scripting, PowerShell, and Python
Documentation/Release Management: JIRA, Service Now, Confluence, SharePoint,
Scheduling: Autosys Task scheduler
Monitoring Tools: Dynatrace, Splunk, IR360
Educational Background: Bachelor’s degree in Information Technology, Computer Science, or a related field is preferred.

Nice To Haves

ITIL certification or similar is a plus.

Responsibilities

Technical Support: Provide first-line and second-line support for payment processing systems, addressing issues in real-time to ensure uninterrupted operations.
Incident Management: Investigate, resolve, and document incidents related to payment systems, adhering to service level agreements (SLAs).
System Monitoring: Monitor payment platforms and related systems to proactively identify and mitigate potential issues.
Collaboration: Work closely with cross-functional teams, including software developers, product managers, and business analysts, to implement solutions and improve system functionality.
Vendor Coordination: Liaise with third-party payment providers and vendors to troubleshoot and resolve external system dependencies.
Performance Optimization: Analyze and report on payment system performance, recommending improvements for efficiency and scalability.
Documentation: Maintain detailed technical documentation for payment systems, workflows, and support procedures.
Compliance: Ensure that payment processes meet relevant regulatory requirements and security standards.
Lead outage calls with business partners, development teams and senior management all on the call. Determine root cause and driving remediation tasks to avoid repeat incidents.