Product Manager, Payments Platform

Transact Campus

2d•Remote

About The Position

The Payments Gateway & Acquiring Product Manager is responsible for owning execution and delivery of capabilities within Transact + CBORD’s payment gateway and acquiring services. This role focuses on building, enhancing, and maintaining reliable, compliant payment flows in close partnership with Engineering, Operations, and external payment partners. This is a hands-on product role for someone who understands how modern payment systems work, can translate complex technical and regulatory requirements into clear delivery plans, and uses data to continuously improve payment performance and operational outcomes.

Requirements

Strong understanding of end-to-end payment flows, including authorization, capture, settlement, reconciliation, refunds, fee handling, and error management
Familiarity with payment gateways, acquiring models, processors, and third-party payment partners
Ability to translate business and regulatory requirements into clear product features and requirements
Comfort operating in strategic discussions, connecting day-to-day delivery decisions to broader product, business, and platform goals
Strong outcomes-driven mindset, with a focus on measurable impact (e.g., reliability, conversion, efficiency, risk reduction) rather than output alone
Proven execution and delivery discipline in partnership with Engineering, QA, and Operations teams
Experience tracking and interpreting operational payment metrics such as authorization rates, declines, error rates, latency, and Illumination failures
Ability to use data to identify issues, prioritize work, and evaluate the impact of delivered solutions
Working knowledge of PCI DSS, NACHA, card network rules, and related compliance requirements
Ability to identify and escalate security, compliance, or operational risks early and collaborate on mitigation
Clear, effective communicator across technical and business audiences, both verbally and in writing
Experience collaborating cross-functionally and influencing outcomes without formal authority
Comfort engaging directly with customers and external partners to gather feedback, validate changes, and support pilots or phased rollouts
Bias toward practical problem-solving, operational reliability, and continuous improvement over process overhead
Demonstrates a growth mindset by actively seeking feedback, learning from delivery outcomes, and continuously building deeper technical, domain, and decision-making expertise over time
Bachelor’s degree in business, Engineering, Computer Science, or related field.
5+ years of product management experience in payments, fintech, or e-commerce.

Nice To Haves

Experience with acquiring platforms such as Global, Worldpay, FISERV, etc.
Knowledge of emerging payment technologies such as alternative payments and digital wallets.
Technical background in software development, APIs, and system architecture.
Experience with Higher Education a plus.

Responsibilities

Define and execute the product strategy and roadmap for the payments for all of Transact + CBORD gateway and acquiring services.
Prioritize features, enhancements, and product innovations based on business objectives, customer feedback, and market trends.
Align product development with business goals and regulatory requirements.
Own delivery of features and enhancements across payment workflows including authorization, settlement, reconciliation, refunds, fee handling, and error management
Partner closely with Product Owners and Engineering to define scope, acceptance criteria, and sequencing
Ensure solutions meet reliability, scalability, and compliance expectations
Drive features from discovery through launch, validation, and iteration
Develop and maintain strong working knowledge of core payment concepts (authorization, capture, settlement, declines, retries, batching, etc.)
Understand how internal systems and external payment partners (processors, acquirers, gateways) interact
Clearly explain technical and payment concepts to both technical and non-technical stakeholders
Support integration of new acquiring capabilities, payment methods, or partner services
Understand and analyze operational payment metrics such as authorization rates, declines, error rates, latency, and Illumination failures
Use data to identify issues, prioritize improvements, and inform delivery decisions
Partner with Engineering and Operations to validate root causes and measure impact of changes
Operate with working knowledge of PCI DSS, NACHA, card brand rules, and partner compliance requirements
Identify and surface risks related to security, compliance, or operational exposure
Partner with Risk, Compliance, and Legal teams to ensure issues are addressed early and appropriately
Work day-to-day with Engineering, QA, and Operations to deliver payment capabilities
Provide clear, regular updates on delivery status, risks, and outcomes to product leadership and project teams
Tailor communication style and artifacts (written, visual, verbal) to technical and business audiences
Engage with select customers and payment partners to gather feedback and validate needs
Support QA and UAT activities to ensure functional correctness and operational readiness
Participate in limited customer pilots and phased rollouts to validate changes before full release