Payments Domain Services - Digital Data Product Director - Executive Director

JPMorgan Chase•New York, NY

About The Position

Ignite your passion for product innovation by leading customer-centric development, inspiring solutions, and shaping the future with your strategic vision and influence. As a Director of Digital Product in Digital & Design Domain Services, you will lead the development and implementation of data services and products that power our digital client experiences in Payments. You will help the Payments Digital team build both new standalone products as well as capabilities that can be integrated across the portfolio, using a mix of product management, program management, and people management skills. In addition, you will play a key role in defining, crafting, and executing a data strategy that aligns with our broader Payments and Banking business strategy and driving thought leadership on the topic across the organization.

Requirements

8+ years of experience or equivalent expertise delivering products, projects, or technology applications
Extensive knowledge of the product development life cycle, technical design, and data analytics
Proven ability to influence the adoption of key product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
Experience driving change within organizations and managing stakeholders across multiple functions
Deep understanding of payments processing, digital channels, transaction data flows, and related technologies.
Experience in product management within financial services or payments domains is required.
Strong communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels and in highly matrixed environments
Direct people leadership experience required; experience managing both individual contributors and managers required
Experience working in a highly-regulated industry with changing Legal, Risk, Controls, and Compliance environment is a must

Nice To Haves

Prior experience working on a client-facing product team

Responsibilities

Oversees the product roadmap, vision, development, execution, risk management, and business growth targets
Leads the entire product life cycle through planning, execution, and future development by continuously adapting, developing new products and methodologies, managing risks, and achieving business targets like cost, features, reusability, and reliability to support growth
Coaches and mentors the product team on best practices, such as solution generation, market research, storyboarding, mind-mapping, prototyping methods, product adoption strategies, and product delivery, enabling them to effectively deliver on objectives
Owns product performance and is accountable for investing in enhancements to achieve business objectives
Monitors market trends, conducts competitive analysis, and identifies opportunities for product differentiation
Define and prioritize features for payment and digital data services, such as transaction APIs powering search, real-time payment status feeds, user activity analytics, and fraud detection data pipelines
Ensure data services support seamless digital experiences, including instant payments, mobile notifications, personalized insights, and omnichannel access
Partner with engineering, digital product, payments operations, risk, and compliance teams to deliver robust, scalable, and compliant data services for digital payments experiences
Monitor service usage, data quality, digital engagement, and user feedback to drive continuous improvement and innovation in payment and digital data offerings
Ensure data services are intuitive, well-documented, and meet high standards for reliability, performance, and security across digital platforms
Manage risk and ensure compliance within a highly-regulated financial services context