Director-Digital Product, Product Development

American Express•New York, NY

3d•Hybrid

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? The Consumer New Product Development team is responsible for leading large, cross-functional teams to drive new products, benefits, and capabilities from ideation to market launch. This role will have high visibility and broad exposure to many critical areas of the US Consumer business.

Requirements

Self-starter with track record of excelling in a fast-paced environment and simultaneously driving multiple initiatives
Track record of leading and developing talent, passionate about people leadership
Demonstrated ability to drive implementation of multiple, complex, high priority initiatives simultaneously
Comfort with technology, product lifecycle and scaled agile delivery
Skilled at understanding business and customer needs and translating into tech requirements
Keen understanding of the regulatory environment; desire to build controlled processes and mitigate risk
Comfort with technology, product lifecycle and scaled agile delivery
Ability to understand and clearly communicate the details of complex processes and regulatory requirements
Excellent understanding of lending and card business drivers; ability to interpret financial information to identify opportunities and develop business strategies
Excellent relationship with Tech, Platform and Product teams, ability to influence and partner for mutually beneficial solutions

Responsibilities

Lead large, cross-functional teams to drive new products, benefits, and capabilities from ideation to market launch
Digital product owner for products and processes which span the card product portfolio
Critical participant in concept development, feasibility assessment, and end-to-end customer experience design
Understand business objectives and customer needs and identify creative ways to leverage capabilities and develop new solutions to meet those needs
Lead Consumer-wide strategic initiatives to drive business results, improve customer experiences, reduce operational risk and increase agility in product development
Partner with technology and platform teams on modernization and migration efforts to enhance customer experiences with a focus on flawless delivery of the customer promise

Benefits

Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities