Payments and Adjustments Supervisor

Conifer Health Solutions•Frisco, TX

3d•$51,626 - $77,438

About The Position

JOB SUMMARY Supervises and leads the day-today activities of 10+ cash posting staff; both onsite and telecommuters, Hires, trains, schedules, monitors staff including the performance evaluation process. Effectively maintains a work environment which stimulates and motivates the growth of subordinates. Interacts with internal and external resources at multiple levels. ESSENTIAL DUTIES AND RESPONSIBILITIES Include the following. Others may be assigned. Oversees the day-to-day activities of subordinates including, but not limited to, monitoring daily production, scheduling, time and attendance, appropriate coverage, and equipment functioning and availabilities, etc. Reviews and responds to email and phone messages from the facility, staff, and management. Completes accounts referred to supervisory unit by staff or management on a daily basis. Maintains proficiency in all system platforms. Trains, develops , motivates, and assists subordinates in reaching new levels of skills, knowledge and attitude Creates reports such as staff memos, meeting agendas, quick reference materials and month end reports. Daily/weekly/monthly meetings with staff as needed. Establishes performance objectives and evaluation criteria for monthly incentives Performs quality review of staff work efforts at the account level Review and approve reconciliations, postings, clearing of unidentified accounts. Monitor and ensure credit card refunds and charity adjustments are posted with the service level agreement. Identify and communicate trends and issues to management SUPERVISORY RESPONSIBILITIES This position carries out supervisory responsibilities in accordance with guidelines, policies and procedures and applicable laws. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. No. Direct Reports (incl. titles) Rep, NPAC Supp Svcs I/II; Rep, Reconciliation; Rep, Payment Poster I/II No. Indirect Reports (incl. titles) NA As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost and access to healthcare. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step!

Requirements

Intermediate Microsoft Office (Word, Excel)
Intermediate understanding of business service functions including billing, collections, insurance, and appeals
Strong interpersonal, verbal and written communication skills, excellent listening skills, and organizational skills
Ability to work in fast pace environment
Must have demonstrated an ability to learn within a short period of time
Ability to prioritize and manage multiple tasks
Healthcare terminology
Customer Service skills
Data Entry and 10-key by touch
Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings.
High School Diploma or equivalent
2-3 years business office or related experience preferred

Responsibilities

Oversees the day-to-day activities of subordinates including, but not limited to, monitoring daily production, scheduling, time and attendance, appropriate coverage, and equipment functioning and availabilities, etc.
Reviews and responds to email and phone messages from the facility, staff, and management.
Completes accounts referred to supervisory unit by staff or management on a daily basis.
Maintains proficiency in all system platforms.
Trains, develops , motivates, and assists subordinates in reaching new levels of skills, knowledge and attitude
Creates reports such as staff memos, meeting agendas, quick reference materials and month end reports.
Daily/weekly/monthly meetings with staff as needed.
Establishes performance objectives and evaluation criteria for monthly incentives
Performs quality review of staff work efforts at the account level
Review and approve reconciliations, postings, clearing of unidentified accounts.
Monitor and ensure credit card refunds and charity adjustments are posted with the service level agreement.
Identify and communicate trends and issues to management
Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Benefits

Medical, dental, vision, disability, life, and business travel insurance
Paid time off (vacation & sick leave) – min of 12 days per year, accrued accrue at a rate of approximately 1.84 hours per 40 hours worked.
401k with up to 6% employer match
10 paid holidays per year
Health savings accounts, healthcare & dependent flexible spending accounts
Employee Assistance program, Employee discount program
Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance.
For Colorado employees, Conifer offers paid leave in accordance with Colorado’s Healthy Families and Workplaces Act.

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