Resident Credit and Payments Manager

Cortland Company•Atlanta, GA

About The Position

At Cortland, we operate with a forward-thinking approach that challenges conventional norms and actively seeks insights beyond traditional industry boundaries. As a recognized leader in the multifamily sector, our focus on performance, innovation, and disciplined execution continues to drive strong growth and market leadership. We are committed to building a best-in-class organization by empowering top talent with the resources, autonomy, and support needed to deliver results and advance their careers in a high-performance environment. Role Overview Develop and author processes across the resident credit and payment cycle and partner with Talent to implement through Operations. Optimize rent collection and repossession processes with the goals of maximizing collections and minimizing time to collection or repossession. Audit and review practices, and partner with Legal department to identify gaps and/or update rent collection or repossession processes as required to comply with regulatory changes. Collect and monitor data and report on performance of rent collection and repossession processes to mitigate loss and risk and improve fraud prevention. Optimize recovery of eviction-related costs. Facilitate relationships with eviction servicers including new community setup, report management. Act as a resource for escalated eviction cases and help to facilitate communication between communities, Resident Services, Legal department and local counsel. Design, implement, and manage processes for lease-adjacent products such as security deposit replacements, credit reporting, flexible payments and rental assistance. Provide reporting to and facilitate communication with product relationship owner. Develop ESG measures around rent relief/hardship protections. All other duties as assigned.

Requirements

Bachelor's degree in business, accounting, finance, or related field., or equivalent experience required. Equivalent years of experience are defined as one year of professional experience for each year of college requested
Excellent project management, analytical, and communication skills
High level of organizational skills, compliance-minded, time management expertise, and attention to detail

Nice To Haves

2 years' experience as community manager on institutional multi-family assets preferred
Experience with rent collection and dispossessory processes preferred

Responsibilities

Develop and author processes across the resident credit and payment cycle and partner with Talent to implement through Operations.
Optimize rent collection and repossession processes with the goals of maximizing collections and minimizing time to collection or repossession.
Audit and review practices, and partner with Legal department to identify gaps and/or update rent collection or repossession processes as required to comply with regulatory changes.
Collect and monitor data and report on performance of rent collection and repossession processes to mitigate loss and risk and improve fraud prevention.
Optimize recovery of eviction-related costs.
Facilitate relationships with eviction servicers including new community setup, report management.
Act as a resource for escalated eviction cases and help to facilitate communication between communities, Resident Services, Legal department and local counsel.
Design, implement, and manage processes for lease-adjacent products such as security deposit replacements, credit reporting, flexible payments and rental assistance. Provide reporting to and facilitate communication with product relationship owner.
Develop ESG measures around rent relief/hardship protections.
All other duties as assigned.