EverCommerce Payments - Payments Activation Specialist (Remote, US)
About The Position
At EverCommerce [Nasdaq: EVCM], we are on a mission to digitally transform the service economy with tailored, end-to-end SaaS solutions that simplify and empower the lives of our 725,000+ customers. As a leading service commerce platform, our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals in the areas of Home & Field Services, Health Services, and Wellness industries. We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here: https://careers.evercommerce.com/us/en We are looking for a Payments Activation Specialist, with experience in onboarding customers to new SaaS solutions, to join our EverCommerce Payments team to support our Invoice Simple and Joist product lines. In this role, you will train small business owners on our SaaS payments features. You will be responsible for high-volume outreach to drive early product adoption, with a focus on activating new customers, and growing processing volume.
Requirements
- 1 – 2 years in business-to-business Sales, Business Development, or Customer Success.
- Bilingual in English and Spanish required.
- Ability to influence behavior and apply a consultative approach to customer service.
- Organized, detail-oriented, capable of managing a pipeline and prioritizing outreach.
- Reliable, strong work ethic and ability to follow our process rigorously, methodically, and independently.
- Excellent interpersonal and telephone sales skills are required.
- Ability to multitask, take direction, and execute with precision.
- Must be a confident, adaptable, self-starter who thrives in an empowered, fast-paced environment.
Nice To Haves
- Previous payment processing/ API related experience a plus.
Responsibilities
- Rapidly engage merchants through high-volume outbound calls to drive early payments adoption.
- Develop strong working knowledge of our payments platform and workflows to educate and guide our customers on features to collect online payments.
- Deliver concise, action-oriented activation conversations focused on enabling merchants to process payments immediately, including key topics such as rates, funding timelines, refunds, chargebacks, and deposits.
- Execute short, efficient calls to troubleshoot blockers, confirm readiness, and move merchants to their first successful transaction.
- Proactively follow up with merchants using a high-touch, high-cadence outreach approach (calls, emails, automated nudges) to ensure payments are processed without delay.
- Activate new users by walking them through their first live transaction end-to-end, from initiation to deposit confirmation, reinforcing confidence in the payments experience.
- Capture common merchant objections, questions, and friction points, and relay actionable feedback to Product and Operations to improve speed, usability, and conversion.
Benefits
- Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
- Continued investment in your professional development
- Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend.
- 401k with up to a 4% match and immediate vesting
- Flexible and generous (FTO) time-off
- Employee Stock Purchase Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
