Payments Account Manager

Conduent State & Local Solutions, Inc

3d•Hybrid

About The Position

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Conduent’s Government Payments Solutions provide financial services to state and local agencies to deliver government payments through technology-enabled services and platforms. Our solutions support Supplemental Nutrition Assistance Programs (SNAP), Women, Infants and Children (WIC) and numerous types of cash benefits. We provide benefit distribution through both closed and open loop financial systems. These solutions focus on payment integrity, client engagement, and operational efficiency. With decades of experience and a proven delivery model, we partner with government clients to deliver mission-critical services that distribute benefits to millions of individuals across the U.S. We are seeking a highly motivated and experienced Payments Account Manager to join our team. This role is pivotal in establishing and maintaining strategic client relationships, ensuring the delivery of exceptional services, and driving account growth. Ideal candidates will have experience building and leveraging lasting relationships, success growing accounts or a business, and a proven track record in State Government, preferably in payment solutions.

Requirements

Experience: At least seven years of experience in account management, project management, Sales and/or Payment Solutions.
Industry Knowledge: Demonstrated professional experience and knowledge of industry standards and best practices for large-scale projects.
Team Leadership: Experience collaborating with internal teams across implementations, product, technology, and operations.
Contractual Expertise: Proficiency in navigating contractual terms, service level agreements, and operational governance.
Financial Acumen: Experience in understanding and owning a P&L, associated reporting, as well as strategic planning.
Presentation Skills: Ability to deliver polished business reviews and executive presentations with confidence.
Travel: Willingness to travel up to 25%.

Nice To Haves

Industry knowledge of closed-loop and open-loop financial systems.
Familiarity with USDA/FNS, Regulation E, Consumer Financial Protection Bureau, and other financial regulations for the disbursement of government benefits.
Bachelor's degree.

Responsibilities

Primary Point of Contact: Serve as the main liaison for multiple states and/or local government programs. Maintain effective communication for contract administration, escalations, and growth opportunities.
Collaborative Solutions: Work closely with internal teams (Sales, Marketing, Product, Operations, and Technology) to deliver solutions that exceed client expectations.
Client Relationship Management: Build and maintain senior-level partnerships, serving as a trusted advisor to client stakeholders.
Performance Oversight: Partner with Operations and Technology teams to drive performance and oversee the end-to-end execution of contracted services.
Growth Strategies: Identify, develop, and close upsell and cross-sell opportunities to maximize account potential.
Contract Management: Manage contract renewals, pricing discussions, and change request processes.
Issue Mitigation: Oversee issue resolution, mitigation planning, and performance escalations.
Strategic Insight: Stay informed on industry trends and competitor analysis to inform client strategies.

Benefits

Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.
Retirement Savings: We will support you as you save for your future.
Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.
Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.
Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.
Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.

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