Payment Specialist (Remote)

ezCater, Inc•Boston, MA

1d•$59,000 - $80,000•Remote

About The Position

ezCater is the leading food for work technology company in the US, connecting anyone who needs food for their workplace to over 100,000 restaurants nationwide. For workplaces, ezCater provides flexible and scalable solutions for everything from recurring employee meals to one-off meetings, all backed by 24/7 customer service with real humans. ezCater also enables companies to manage their food spend in a single, customizable platform. For restaurant partners, ezCater helps them grow their business by bringing them more orders and new high-value customers. We're backed by top investors including Insight, Iconiq, Lightspeed, GIC, SoftBank, and Quadrille. The Payment Specialist, reporting to the Payments and Compliance Supervisor, plays a key role in the optimization and monitoring of systems and processes for caterer payments and compliance related activities. This position is vital for ensuring a smooth payment experience for caterers and maintaining the integrity of payment operations. The Payment Specialist will routinely collaborate with both internal and external stakeholders to support broader business objectives and may also assist with ad-hoc pay-ins related tasks as needed.

Requirements

3+ years hands-on experience with high-volume disbursements/payouts, preferably with e-commerce/online marketplace environments
Proven track record working with third-party payment providers to resolve failed, bounced, or returned payments
Strong understanding of payouts compliance requirements, including KYC, legal entity verification, and tax reporting (e.g., 1099-K)
Demonstrated ability to analyze transaction-level data to identify trends, anomalies, and root causes impacting payment performance
Familiarity with payment troubleshooting, including working with payment processors and engineering/technical teams to investigate and resolve issues
Proven success collaborating with cross-functional stakeholders (e.g., Legal, Finance, Operations, external partners) to resolve payment and compliance issues
Direct experience supporting or owning on-demand or scheduled payment runs (preparation, review, execution, and reconciliation)
Experience optimizing payment-related processes for efficiency, accuracy, and cost effectiveness (e.g., routing logic, payment methods, exception handling)
Experience reviewing lien or other legal/financial documentation and coordinating with Legal and payment processors to ensure accurate handling of held funds
Strong written and verbal communication skills, with the ability to explain complex payment issues to both technical and non-technical stakeholders

Responsibilities

Payment Processing:
Ensure weekly payments are delivered to our Catering Partners in a timely manner through payment run preparation and execution, when appropriate.
Work closely with outsource partners regarding the reissuance of any failed or bounced payments.
Continue to optimize the payment run for efficiency and cost effectiveness
Support any new initiatives to enhance, add and/or replace payment providers
Extensive experience with disbursement/payouts and compliance related requirements (KYC, legal entity verification, etc.)
Data Analysis and Insights:
Analyze transaction data to identify patterns, trends, and anomalies that may impact payment performance.
Reporting:
Prepare and present reports on payment performance, transaction trends, and key metrics for leadership and internal stakeholders.
Technical Support and Troubleshooting:
Serve as a point of contact for our payment providers for any Payout/KYC/Compliance issues.
Investigate technical issues impacting Caterer Payments, escalating to the appropriate engineering team or payment processor.
Process Optimization:
Identify opportunities to improve and optimize payment related processes for internal stakeholders and Catering Partners.
Stakeholder Collaboration:
Work closely with Partner Teams to resolve payment issues and enhance internal processes for managing and handling payments.
Tax Reporting
Assist with the annual tax reporting work to ensure timely delivery of 1099K forms to qualified Catering Partners.
Liens
Assist the Liens team with requests for assistance
Locating affected Catering Partners
Reviewing held funds
Reviewing lien documents for accuracy
Liaise with Legal and payment processors when appropriate.

Benefits

Market competitive salary
stock options that you’ll help make worth a lot
12 paid holidays
flexible PTO
401K with ezCater match
health/dental/FSA
long-term disability insurance
mental health and family planning resources
remote-hybrid work from our awesome Boston office OR your home OR a mixture of both home and office
a tremendous amount of responsibility and autonomy
wicked awesome co-workers
Relish (and many more goodies) when you’re in our office
knowing that you helped transform the food for work space