Payment Specialist II

Fay Servicing•Farmers Branch, TX

74d•$21 - $23

About The Position

Founded in early 2008, Fay Servicing is committed to providing innovative servicing solutions for both residential and business purpose loans. As a specialty mortgage servicer who sees the customer behind every loan, we understand that our customers are not loan numbers - they're homeowners. Before founding our company, we conducted an exhaustive analysis of the mortgage servicing industry and gained valuable insight into the problems facing mortgage servicers and their customers. With that insight, we set out to build a different kind of servicing company from the ground up. Come join us on our journey to serve our customers and be the leader in our industry! We are currently looking for a Payment Specialist II to join our team! Reporting to the AVP, Payments, this position is responsible for processing and reconciling payments, including principal, interest, escrow, and fees. This role manages complex borrower inquiries, providing exceptional customer service and resolving payment issues promptly. This role collaborates closely with team members and leadership to refine and optimize payment procedures. Additionally, the Payment Specialist II ensures that all payments are accurately recorded, identifying and rectifying payment discrepancies while maintaining appropriate documentation in compliance with all relevant policies, procedures, and regulations.

Requirements

High school diploma or GED Required; Associate or Bachelor's degree preferred
2+ years' experience in the mortgage servicing industry
2+ years' experience in servicing, banking, and payments/ cash room
1+ years' experience working in a fast-paced work environment
Knowledge of Accounting principles and financial concepts
Solid verbal and written communication skills
Solid interpersonal skills
Demonstrated analytical skills and problem-solving abilities
Good judgment with the ability to evaluate and make decisions
Strong time management skills
Ability to work effectively in a fast-paced, dynamic environment
Customer service/ client orientation and results orientation with strong execution skills
Ability to prioritize numerous tasks and manage shifting priorities
High level of attention to detail and consistency
Flexible, open to change, and able to learn new things quickly
Collaborative; ability to work effectively with others

Responsibilities

processing and reconciling payments, including principal, interest, escrow, and fees
managing complex borrower inquiries
providing exceptional customer service
resolving payment issues promptly
collaborating closely with team members and leadership to refine and optimize payment procedures
ensuring that all payments are accurately recorded
identifying and rectifying payment discrepancies
maintaining appropriate documentation in compliance with all relevant policies, procedures, and regulations