Payment Processing Support Associate 2

Hancock Whitney • Covington, LA

2d

About The Position

The Payment Processing Support Associate 2 is responsible for performing a variety of operational tasks supporting electronic funds transfers, including ACH and wire transactions. The role involves processing, verification, exception handling, and basic research tasks, all while ensuring compliance with internal policies and external regulatory standards. This position is cross-trained in core ACH and wire processes, enabling flexible support within the broader Payment Operations team.

Requirements

• High School Diploma or GED required.
• 1–3 years of banking operations experience, preferably in ACH or wire processing environments.
• Basic knowledge of NACHA Operating Rules, BSA, Reg. E, and related federal payment regulations (or willingness to train).
• Proficient with Microsoft Office Suite (Word, Excel).
• Effective verbal and written communication skills.
• Strong attention to detail and ability to follow established procedures.
• Capacity to work under deadlines in a high-volume, accuracy-driven environment.

Responsibilities

• Process routine outgoing and incoming wire transfers under established protocols and service level agreements.
• Support daily ACH file scheduling, balancing, and end-of-day reconciliation activities.
• Complete basic wire and ACH exception handling tasks, such as item returns, stop payments, and file repairs.
• Review and archive customer documents (e.g., Funds Transfer Agreements, affidavits) to ensure compliance with retention and verification requirements.
• Conduct callback verifications for designated wire transfers in accordance with risk and approval thresholds.
• Monitor payment activity for irregularities and escalate issues to senior staff or management as needed.
• Assist with updating customer setups for ACH origination and maintaining related documentation.
• Respond to internal and external requests for payment research and documentation retrieval.
• Back up other desks across ACH and wire functions to ensure consistent service delivery and operational continuity.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED