Payment Processing Specialist

AllianceOne•Blue Bell, PA

15h•Hybrid

About The Position

Now is a great time to join AllianceOne! As a subsidiary of Teleperformance, AllianceOne provides employees the opportunity to be part of a global leader in contact center management, with the benefit of capitalizing on the global presence the company has built throughout the years. Teleperformance creates more value by providing a better customer experience. Job Description: AllianceOne is currently seeking a Talented Professional to add to our team: Position: Payment Processing Specialist Location: Blue Bell, PA (Hybrid option available) Pay and Benefits: The pay rate is $20.00/hour. Our comprehensive benefits include but are not limited to: Health Insurance (Medical/Dental/Vision), HSA/FSA plans, Paid Time Off package, Optional Daily Pay, EAP, 401k after 90 days and much more! Full-Time employees are eligible for Health benefits on the first of the month following hire date, or coincident to hire date if hired on the first of the month. Role Overview: The Payment Processing Specialist is responsible for the timely and accurate posting of consumer and client payments on a daily basis. This position requires daily interaction with the Client Services Department, Operations Department and Finance Department. Role-Based Accountabilities: Posting payments to collection systems FACS and CUBS including consumer checks, Western Union payments, cash, credit/debit cards, wires and client direct payments based on various client requirements. Reconcile and balance all payments batches posted in a timely fashion. Research and resolve any posting discrepancies at consumer account level. Perform posting corrections and payment reversals as needed. Create and Reconcile Client Statements based on Statement Schedule. Process Bank Returns/Credit Card Chargebacks in a timely fashion.’ Sorting and distributing incoming mail. Posting Batch reconciliation. Client statement reconciliations. Bank trust reconciliation. Create and Transmit Bank Deposit. Communicates and interacts with Client Services and Operations departments to resolve any occurrences that may affect a client facing process and/or a consumer account. Resolves account level issues reported by other departments. Other projects as required, assigned or necessary. May perform other duties as requested not specifically addressed in this document. Ensure understanding of how your role and the role of your subordinates (if applicable) contributes to the key organizational objectives by establishing goals that demonstrate your understanding through performance outcomes that support: EBITDA Revenue High Performance Culture Personal Development Expected Deliverables: Meet daily internal and external requirements and deadlines. Ensure that all work posted is completed and reconciled. Interact with all team members to ensure that all tasks assigned are completed in a timely fashion. Report and escalate to team leadership any occurrence that may impact the completion of assigned tasks.

Requirements

Work Experience Previous experience in data entry or clerical positions preferred.
Basic Knowledge of Debt Collections.
Education and Certifications High School diploma or equivalent required
Self- Motivation: Internal drive and ability to initiate and sustain action towards goals, even in the face of challenges. Key components include initiative, drive to achieve, commitment, resilience, and a positive outlook.
Flexibility: Openness to different and new ways of doing things; willingness to modify one’s preferred way of doing things.
Organizational Skills: The ability to systematically arrange tasks, resources, and time to achieve specific goals efficiently and effectively.
Attention to Detail : Accomplishes tasks by considering all areas involved, no matter how small, shows concern for all aspects of the job; accurately checks processes and tasks; is watchful over a period of time.
Interpersonal Skills : Exhibits acceptable standards of professional conduct. Listens carefully. Develops and maintains positive working relationships with all colleagues.
Team work and Collaboration : Actively participates as a member of a team to move the team toward the completion of goals. Maintains strong personal connections with team members and key stakeholders. Aligns personal work and performance with the broader team to achieve mutual outcomes; Collaborates effectively as a team towards a common goal, sharing knowledge and responsibilities while fostering teamwork and building a positive team dynamic. Can work on strategic initiatives, bring multiple teams on the same page, and facilitate cross-team collaboration.
Analytical : Ability to collect, organize, and interpret information to identify patterns, solve problems, and make informed decisions.
Professional Communication: Demonstrates the ability to communicate strategically and confidently, both oral and written, with a diverse team to display core organizational values of Integrity, Respect, Professionalism, Innovation and Commitment. Takes action to build and maintain strategic relationships between one’s area and other areas, teams, departments, units, or organizations to help achieve business goals.
Performance Management: Accountable for individual performance by working with leaders to set realistic goals and expectations to allow for solid understanding of your role and how it contributes to the overall success of the organization. Exhibits effective problem-solving skills, resourcefulness and resilience. Works tenaciously toward and derives satisfaction from achieving challenging goals; conveys a sense of urgency and drives issues to closure.
Team Player: Embraces a cohesive and collaborative group dynamic where team members work together towards common goals, leveraging each other’s strengths to achieve superior results. The ability to hear, respect and reflect on different perspectives, and communicate empathetically with others.
Change Management: Recognizing when and why strategic change is necessary to improve performance, stay competitive, or adapt to new circumstances. Welcomes change and new business practices as opportunities for learning or growth, focusing on the beneficial aspects of change.
Business Acumen: Has solid knowledge of his or her department, and current position, as well as policies, processes, best practices, and tools required to complete the work efficiently and effectively. Having the fundamental understanding of how the business operates and using it to make informed and logical decisions; the capacity to anticipate future trends, strategically forecast, and contribute innovative ideas that enable an organization to achieve its long-term goals.
Microsoft Office Suite
Visual: Visual acuity to read information from computer screens, forms and other printed materials and information
Verbal: Able to speak (enunciate) clearly in conversation and general communication.
Hearing: Hearing ability for verbal communication, conversation, responses via telephone, telephone systems, and face-to-face interactions.
Manual Dexterity: Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.
Sitting: Ability to sit at workstation for long periods of time.

Nice To Haves

Previous experience with FACS and CUBS collections system desired.
FACS experience preferred
CUBS experience preferred

Responsibilities

Posting payments to collection systems FACS and CUBS including consumer checks, Western Union payments, cash, credit/debit cards, wires and client direct payments based on various client requirements.
Reconcile and balance all payments batches posted in a timely fashion.
Research and resolve any posting discrepancies at consumer account level.
Perform posting corrections and payment reversals as needed.
Create and Reconcile Client Statements based on Statement Schedule.
Process Bank Returns/Credit Card Chargebacks in a timely fashion.’
Sorting and distributing incoming mail.
Posting Batch reconciliation.
Client statement reconciliations.
Bank trust reconciliation.
Create and Transmit Bank Deposit.
Communicates and interacts with Client Services and Operations departments to resolve any occurrences that may affect a client facing process and/or a consumer account.
Resolves account level issues reported by other departments.
Other projects as required, assigned or necessary.
May perform other duties as requested not specifically addressed in this document.
Ensure understanding of how your role and the role of your subordinates (if applicable) contributes to the key organizational objectives by establishing goals that demonstrate your understanding through performance outcomes that support: EBITDA Revenue High Performance Culture Personal Development
Meet daily internal and external requirements and deadlines.
Ensure that all work posted is completed and reconciled.
Interact with all team members to ensure that all tasks assigned are completed in a timely fashion.
Report and escalate to team leadership any occurrence that may impact the completion of assigned tasks.