Payment Operations Team Lead

Accenture • Austin, TX

5d • $24 - $63

About The Position

We are currently looking for a Payment Operations Team Lead. Our team supports a leading client in the technology sector by partnering closely with their Social Responsibility department to advance community-focused initiatives. We manage operational processes that facilitate the distribution of cash grants to nonprofit organizations, helping fund a wide range of meaningful causes. Through this work, the team plays a vital role in enabling the client’s broader mission to drive positive social impact at scale. Responsibilities of the Payment Operations Team Lead may include: Managerial responsibility for Payment Operations Team. Drive delivery in individual and team performance goals, objectives and expectations. Oversee day-to-day operations for multiple verticals such as payment request processing, events, and program support. Lead internal conversations with Process Owners, Business Units, and Administration. Client-facing role with reporting duties over team performance in accordance with contractual obligations. Act as an interface between client team & the internal team to ensure the team meets set SLA agreements. Identify process gaps and recommend solutions to drive process efficiency. Collaborate globally with various program managers to achieve targets throughput and accuracy. Address questions from internal and external stakeholders. Discover team members need and facilitate processes to ensure a smooth workflows. Encourage and Motivate team members to find their strengths, provide feedback, coaching and guidance. Take feedback from the team and resolve any grievances or conflicts. Recognize and reward high performers and accomplishments impartially

Requirements

• Minimum of 1 year of team management experience
• Strong communication skills, written and verbal
• Strong analytical skills to understand SLA and KPI reporting
• Ability to work in a fast-paced environment showing adaptability ability to prioritize

Nice To Haves

• Bachelor’s degree
• Experience in payment processing and/or contract management

Responsibilities

• Managerial responsibility for Payment Operations Team
• Drive delivery in individual and team performance goals, objectives and expectations
• Oversee day-to-day operations for multiple verticals such as payment request processing, events, and program support
• Lead internal conversations with Process Owners, Business Units, and Administration
• Client-facing role with reporting duties over team performance in accordance with contractual obligations
• Act as an interface between client team & the internal team to ensure the team meets set SLA agreements
• Identify process gaps and recommend solutions to drive process efficiency
• Collaborate globally with various program managers to achieve targets throughput and accuracy
• Address questions from internal and external stakeholders
• Discover team members need and facilitate processes to ensure a smooth workflows
• Encourage and Motivate team members to find their strengths, provide feedback, coaching and guidance
• Take feedback from the team and resolve any grievances or conflicts
• Recognize and reward high performers and accomplishments impartially

Benefits

• Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level