Commercial Payment Operations Team Lead

Citizens Bank•East Providence, RI

12d

About The Position

As the Payment Operations Team Lead, you will supervise specialists related to Commercial payments. You are responsible for the teams that handle monitoring escrow agency accounts for the Operations team. You will also help execute the business plan set by the Head of Commercial Onboarding & Payment Operations by using their best judgment to identify and resolve payment operations issues as well as impacting their team's ability to meet quality, volume, and timeliness of objectives.

Requirements

HS Diploma or equivalent
Strong organization and attention to detail
Strong knowledge of MS Word/Excel

Nice To Haves

Wire disbursement experience
Knowledge of escrow agreements, escrow agency
Salesforce Knowledge

Responsibilities

Process incoming maintenance requests, meeting established productivity goals
Monitor all requests to ensure SLAs are met
Able to solve problems of low to medium complexity.
Apply customer invoice payments for services rendered
Provide timely reporting of outstanding invoices
Collaborates with other team members to ensure SLAs are met
Acknowledges and responds to incoming tickets and/or inquiries
Provides project support for new services and other billing projects
Generates daily sweep package and ensures trades are completed daily by deadline
Completes daily settlement of liquidity products, meeting established SLAs are met
Accurately maintains daily liquidity artifacts on a shared drive
Knowledge of mainframe applications
Support continuous improvement for an efficient and customer-centric process
Ensure process documentation is complete and accurate
Make recommendations for efficiency and/or improved customer experience.
Process Wire disbursement requests