Commercial Payment Operations Team Lead
About The Position
As the Payment Operations Team Lead, you will supervise specialists related to Commercial payments. You are responsible for the teams that handle monitoring escrow agency accounts for the Operations team. You will also help execute the business plan set by the Head of Commercial Onboarding & Payment Operations by using their best judgment to identify and resolve payment operations issues as well as impacting their team's ability to meet quality, volume, and timeliness of objectives. Primary responsibilities include Process incoming maintenance requests, meeting established productivity goals Monitor all requests to ensure SLAs are met Able to solve problems of low to medium complexity. Apply customer invoice payments for services rendered Provide timely reporting of outstanding invoices Collaborates with other team members to ensure SLAs are met Acknowledges and responds to incoming tickets and/or inquiries Provides project support for new services and other billing projects Generates daily sweep package and ensures trades are completed daily by deadline Completes daily settlement of liquidity products, meeting established SLAs are met Accurately maintains daily liquidity artifacts on a shared drive Knowledge of mainframe applications Support continuous improvement for an efficient and customer-centric process Ensure process documentation is complete and accurate Make recommendations for efficiency and/or improved customer experience. Process Wire disbursement requests
Requirements
- HS Diploma or equivalent
- Strong organization and attention to detail
- Strong knowledge of MS Word/Excel
Nice To Haves
- Wire disbursement experience
- Knowledge of escrow agreements, escrow agency
- Salesforce Knowledge
Responsibilities
- Process incoming maintenance requests, meeting established productivity goals
- Monitor all requests to ensure SLAs are met
- Able to solve problems of low to medium complexity.
- Apply customer invoice payments for services rendered
- Provide timely reporting of outstanding invoices
- Collaborates with other team members to ensure SLAs are met
- Acknowledges and responds to incoming tickets and/or inquiries
- Provides project support for new services and other billing projects
- Generates daily sweep package and ensures trades are completed daily by deadline
- Completes daily settlement of liquidity products, meeting established SLAs are met
- Accurately maintains daily liquidity artifacts on a shared drive
- Knowledge of mainframe applications
- Support continuous improvement for an efficient and customer-centric process
- Ensure process documentation is complete and accurate
- Make recommendations for efficiency and/or improved customer experience.
- Process Wire disbursement requests
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
