Payment Operations Specialist
About The Position
The primary function of this position is to grow trusted relationships by providing personalized, prompt, professional service and financial solutions to internal and external members of the Credit Union. Strong interpersonal skills are required to achieve the appropriate level of service expected in this role. The Payment Operations Specialist works under supervision, but acts independently and will exercise initiative and independent judgement in the performance of assigned tasks. Responsible for processing a myriad of day-to-day activities within the Payment Operations Department ensuring a high level of quality service.
Requirements
- High school graduate or equivalent. Additional related coursework preferred.
- Knowledge of Check Acceptance, Reg CC, and Reg D
- Knowledge of basic debit card processing and procedures
- Knowledge of IRA document processing and procedures
- Proficient in MS Word and Excel
- 3 years previous credit union or financial institution experience preferred.
- Accurately assesses cultural environment, exhibiting emotional intelligence and appropriate sensitivity while maintaining individuality.
- Well-organized and attentive-to-detail and accuracy.
- Strong analytical and critical thinking skills.
- Able to exercise sound decision-making and judgment.
- Able to work in cooperative manner and willing to assist others.
- Able to work independently, collaboratively as part of a team, and handle multiple tasks in a fast-paced environment.
- Able to meet deadlines, manage projects, and maintain an effective and efficient workflow.
- Able to use a PC and related software applications, and standard office equipment.
- Proficient in 10-key.
- Able to work well under pressure while always representing the Credit Union in a professional manner.
- Required to work extended hours and Saturdays.
- Regular and predictable attendance.
Responsibilities
- Verification of ATM and mobile check deposits
- Maintains Payment Operations departmental system credentials for employees upon hire or termination of employment.
- FraudWatch notifications
- Verification of assets and deposits processing
- ATM and Debit Card processing
- Reporting production statistics
- Incoming mail
- ACH Processing
- Bill Pay Processing
- Fraud Dispute Processing
- Share Draft Processing
- Departmental back-up
- Member Support
- Assumes responsibility for related duties as required or assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
