Payment Operations Specialist

Canvas Credit Union•Lone Tree, CO

5d•$24 - $27

About The Position

The Payment Operations Specialist is responsible for the accurate and timely processing of multiple payment and transaction files. They play a critical role in the daily movement of funds on behalf of our members and the credit union. They process exceptions, conduct research and find solutions to address member service-related issues. They are responsible for providing superior service to internal and external members and promoting member relationships that exceed expectations.

Requirements

Thorough knowledge of Regulation CC and Regulation E as well as knowledge of rules and regulations (NACHA/State/FED) governing checks, ACH, Wires and Instant Payments.
Demonstrate strong verbal and written communication skills with peers, other departments/branches and management.
Strong relationship building, customer service and teamwork skills.
Strong attention to detail and excellent organizational skills; ability to work independently and manage multiple priorities with tight deadlines.
Efficient organizational and time management skills with ability to work independently and manage multiple priorities with tight deadlines.
Proficient in MS Office (Outlook, Excel, Word and PowerPoint).
Ability to maintain confidences.
Pre-employment background review (components include criminal, employment, address, social security number, motor vehicle record, sex offender, and global sanctions).
High school diploma or GED.
A minimum of 2 years of relevant experience performing payment transfers (ACH, Checks, Wires or Instant Payments) at a financial institution, preferably in a credit union environment.

Nice To Haves

Two-year college degree is preferable.

Responsibilities

Receive, process and transmit files and payments that include domestic and international wire transfers, share drafts, ACH and returns.
Responsible for responding directly to member inquiries in a timely and professional manner while meeting all established service level agreements.
Identify suspicious and fraudulent activity in accounts and notify the Fraud Team accordingly with accurate and detailed information for further investigation.
Work closely with other financial institutions and dealerships regarding payoffs in an effort to eliminate errors and enhance member experience.
Reconcile department GL accounts and resolve any outstanding balancing issues working closely with the Accounting department as needed.
Process exception files by analyzing items and accounts. Responsible for making pay/no pay decisions, and the transmission of files within established deadlines.
Consistently meet department quality, service and production standards that promote member satisfaction, retention and expansion.
Complete job responsibilities with minimal errors and adhere to legal and regulatory requirements as well as credit union policies.
Make independent judgments and sound decisions regarding member accounts with a focus on the elimination of errors.
Assist in overall department operations as needed such as balancing, research and member service.
Identify and recommend process improvements, efficiencies, and opportunities for automation.
Provide backup coverage on other departmental tasks and responsibilities when necessary.
Work closely and collaborate with other areas of the credit union in order to identify and resolve outstanding issues.
Comply with Bank Secrecy Act (BSA) and other compliance requirements.
Follow all safety and security guidelines to properly safeguard member and organization assets.
Embrace ongoing education and learn/apply new skills and software applications.
Regular attendance and punctuality are essential functions of the job.
Perform other job duties as assigned.