Payment Operations Representative

STCU•Liberty Lake, WA

1d•$22 - $30

About The Position

The Payment Operations Representative is responsible for providing payments and operation support to all employees. This position also performs intermediate support to ensure efficient operations of the department and assists with troubleshooting and researching department issues.

Requirements

High School Diploma or equivalent required.
Minimum two years of experience working in a financial institution or customer service-related position required.
Knowledge of MS Office programs including Outlook, Word, Excel and Teams.
Must be able to regularly talk, hear and operate a computer, keyboard and mouse and occasionally lift, pull/push and carry up to 25 pounds with accommodations.
Reliable transportation is required due to occasional travel to branches and other locations within the area.

Nice To Haves

Certificate in a payment channel industry certification; AAP, NCP, ARPR preferred.

Responsibilities

Maintain regulatory compliance and prevent losses to members and credit union by adhering to documented procedures, accuracy standards, established deadlines, service level agreements, and department standards.
Assist Specialist and Senior level staff on departmental and STCU projects by completing assigned tasks
Perform primary telephone support by adhering to all service level agreements and assist members and employees through all support channels with professionalism, compassion and respect. Escalate critical issues/requests to Specialists, Senior Specialists or managers as needed to ensure timely resolution.
Perform additional duties as required for the efficient operation of the department and the credit union. This includes providing back up support for daily departmental processes or desk duties when needed.
Maintain knowledge in and adhere to policies, recommend procedure changes and process improvements in order to support the strategic goals for the department and the organization overall.
Solve practical problems and deal with a variety of situations exercising flexibility and sound judgment in a fast-paced environment.
Attend STCU provided Continuous Improvement trainings.