Payment Operations Manager

Mountain America Credit Union•Sandy, UT

2d•Onsite

About The Position

The Payment Operations Manager is responsible for overseeing and managing the operations related to machines, card processing, and card transactions. This role involves ensuring the efficient and secure processing of card transactions, compliance with regulatory requirements, and delivering excellent member service.

Requirements

Five years of progressive experience within a credit union or financial institution overseeing check and card payment functions.
Three years in a leadership role of an assistant manager or higher with oversight of medium to large teams.
Bachelor’s degree from an accredited institution in business, marketing, finance, economics or related field. Education will be verified.
OR three additional years combined with experience years in a progressive financial setting.
Advanced skills with Microsoft Office Suite including Outlook, Word, PowerPoint, and Excel
Demonstrated experience with financial core software (Symitar experience preferred)
Demonstrated ability to clearly express ideas, methodology, results and recommendations verbally, in writing and through insightful reports and graphic illustrations.
Demonstrated ability to document outcomes and present information in a manner appropriate for key stakeholders and all levels of the organization.
Demonstrated ability to clearly give instruction to others.
Demonstrated understanding of Payment processing (from transactions initiation to settlement/clearing/dispute management), accounting, and reconciliation process
Knowledge of backend payment systems for both payment processors and merchants
Experience managing card network relationships and alternative payment methods.
Proven success managing external customers and working with internal teams to build new capabilities and implement complex initiatives.
Knowledge of State and Federal regulatory requirements as related to areas of responsibility (for example: NACHA, ACH operating rules, Reg E, Reg D, Reg CC, Federal Reserve Bank, government agencies and general banking rules).
Data driven approach for ongoing operational performance measurement and tracking.
Expertise on internal working of banking systems and card networks preferred.
Ability to work both autonomously and collaboratively in a fast-paced environment.
Adaptive to change, responds positively to altered circumstances or conditions.
Possess a desire and willingness to learn and continually update knowledge base on financial concepts, strategies, systems etc.
Excellent inter-personal skills including the ability to lead and collaborate with ad-hoc teams.
Proactively solves problems and actively improves processes and creates efficiencies.
Professional, exercises personal discretion and independent judgement.
Self-starter with strong organizing and time management skills and the ability to work productively and efficiently in a fast-paced environment with multiple projects and timeline.
Data analytics and data validation skills and proficiency in business data analysis (MS Excel, etc.).
Ability to sit, talk and hear consistently.
Ability to stand, walk, and use hands to handle or reach occasionally.
Close vision (clear vision at 20 inches or less)
Distance vision (clear vision at 20 feet or more)
Ability to lift up to 25 pounds occasionally
Ability to lift up to 50 pounds rarely

Nice To Haves

Symitar experience preferred.
Expertise on internal working of banking systems and card networks preferred.

Responsibilities

Analyze data and other information to make strategic decisions to improve team performance, gain efficiencies, improve service, and remove pain points for employees and members
Proactively communicate with branch teams, vendors and other stakeholders regarding preventative solutions, active issues and reporting. Ensure all stakeholders have the information needed to continue serving members to the highest level possible.
Manage and oversee the processes for card issuance, activation, and maintenance
Ensure compliance with all industry regulation relating to payment processes
Proactively address payment related complaints with members, employees, vendors and compliance
Manage, lead, mentor, develop, and evaluate employees on the team to ensure the team performs at optimal levels
Set, monitor and hold team accountable for performance related to KPIs, SLAs, employee service surveys, and goals
Proactively identify opportunities for process optimization and implement improvement to enhance efficiency
Generate reports on team performance and provide insight to leadership within the organization
Oversee and ensure the availability, functionality, and security of branch payment machines
Manage relationships with payment vendors and maintain contracts
Oversee the planning and execution of machine expansion, upgrades, and effectively communicate the plan to leadership
Oversee and manage the cash replenishment process and forecasting for ATM service
Research, create, plan, and execute department projects
Communicate effectively with employees, peers, and leadership within the organization
Analyze transaction and machine data and logs to identify anomalies, trends, patterns, and potential service issues and find solutions
Oversee department audits to ensure adherence to industry regulation and organizational policy and procedures