Payment Operation Associate

Aston Carter•City of Albany, NY

15h•$17 - $21•Onsite

About The Position

As a Payment Operation Associate, you will be responsible for providing high-level support to both members and internal staff in daily payment operations. Your tasks will include managing mailed transactions, share draft in-clearing, remote deposit capture, ATM check deposits, returned deposited items, forward item processing, branch network check balancing, wire transfer processing, and ACH file processing. You will ensure adherence to all regulatory, compliance, departmental, and credit union rules, regulations, and policies. Additionally, you will support other business units within Operations to maintain a high level of member service.

Requirements

Proficiency in Microsoft Excel.
Experience in data entry, logistics, and operations.
Experience in financial services.
Skills in general ledger management and reconciliation.
Strong customer service abilities.
Experience with administrative tasks and office support.
High School Diploma or GED required.

Nice To Haves

2-3 years of accounting experience, with general ledger reconciliation or resolution experience highly preferred.

Responsibilities

Review and research Share Draft posting exceptions, making pay/no-pay decisions according to departmental guidelines.
Review and research Chargeback files, making return/redeposit decisions in line with departmental policies.
Create and transmit the daily Share Draft/Chargeback file to the Federal Reserve Bank, ensuring compliance with security controls and regulatory timeframes.
Process Share Draft dispute and fraud claims according to check processing rules and departmental procedures.
Perform daily Share Draft/Chargeback proof and reconcilement activities for receiving, represent, and return activities.
Address and research share draft clearing inquiries and perform check/deposit adjustments to accounts as applicable.
Review daily remote deposit capture and ATM deposits, making accept/reject decisions based on departmental guidelines.
Review all assigned reconciliations daily, maintaining supporting documentation for outstanding items.
Research outstanding reconciliation items and follow up with appropriate areas to resolve items within established timeframes.
Process bank by mail transactions and scan/repair checks through Check 21/VIP forward check collection processes.
Sort and date stamp department mail according to the established staff rotation schedule.
Process collection items, Canadian checks, foreign items, stop payments, and check protests.
Review assigned service request categories daily and respond/resolve them within established timeframes and member service standards.
Maintain a high degree of processing accuracy and member information confidentiality.
Compile and maintain departmental daily/monthly statistical reporting data according to stated deadlines.
Report any instances of non-compliance to credit union or department procedures/policies to area management promptly.
Develop and maintain a strong working relationship with the accounting area to ensure quick resolutions to exception or problem items.
Keep abreast of technological developments in systems and procedures, as well as industry developments, regulatory changes, and compliance.