Payment Services Associate

AMB Group, LLC•Atlanta, GA

8d•Onsite

About The Position

The Atlanta Falcons Payment Services team assists Season Ticket Members by delivering top-notch service and customizable payment plans. The program provides reps with the necessary tools, skills, and experiences to build a solid foundation within the professional sports industry. This is a seasonal, part-time role located at Mercedes-Benz Stadium in downtown Atlanta.

Requirements

Customer service oriented
Ability to produce timely results with a sense of urgency
Use of sound judgement and problem-solving skills
Uphold a high level of organization and attention to detail
Be flexible and adaptable to change

Nice To Haves

Bachelor’s degree in Sports Management, Sales/Marketing, Communication, or Business preferred

Responsibilities

Recover past-due PSL and Season Ticket payments from clients
Identify, troubleshoot, and resolve unusual/adverse situations and make sound judgement decisions based on available facts
Proactively communicate with Season Ticket Members to determine needs and become experts on the products and services offered
Manage records within Archtics and CRM ticketing systems
Assist various departments on gamedays to develop further insight and skillset within the AMBSE family
60+ touchpoints daily
30-hour work week, ability to work home games
Punctuality
Meet weekly goals set by management
Maintain positive demeanor, team spirit and professionalism at all times
Attend and contribute at meetings
This is an in-person position expected to work at Mercedes-Benz Stadium