Multiple Positions - Paying Transfer Agent Operations Specialist - Operations

U.S. Bank • Cincinnati, OH

1d • $23 - $30 • Hybrid

About The Position

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. Job Description Take your skills to the next level U.S. Bank is hiring multiple professionals to join our Paying Transfer Agent Operations – Non‑Standard Processing (NSP) Team. This is an exciting opportunity to build specialized operational expertise while working in a collaborative, fast‑paced environment that values accuracy, accountability, and growth. About the Team The Non‑Standard Processing (NSP) team plays a critical role in payment processing within Stream Transfer Agency (STA). The work is dynamic and detail‑driven, supporting complex and non‑routine payment activities across a variety of products and systems.

Requirements

• High school diploma or equivalent
• Three or more years of experience in transaction processing
• Dependability, punctuality, and a strong work ethic
• Comfort with shifting priorities and a dynamic workload
• A positive attitude and a team‑first mindset
• Willingness to learn, grow, and take on new challenges

Nice To Haves

• Demonstrated clerical, key entry, and customer service/relation skills
• Well-developed ability to identify and resolve complex problems with minimal guidance
• Proficient computer skills, especially Microsoft Office applications
• Effective verbal and written communication skills

Responsibilities

• Processing and troubleshooting non‑standard payment activities, including: Non‑Standard Distributions and Corrections CDO Custody and Warehouse Distributions Returned and Failed Wires Arcaria / ArcariaCE Funds Movements Global (non‑USD) distributions
• Supporting CLO Custody and Warehouse onboarding and distributions
• Managing daily Wire Clearing and Exception Requests
• Researching and resolving issues within StreamTA (STA)
• Managing incoming NSP workflows via shared mailboxes and web‑based intake forms, including monitoring volumes, assigning work, and following up on open items
• Partnering with DTCC and internal teams to meet SLAs, manage escalations, and support servicing agreements
• Contributing to continuous improvement initiatives related to onboarding, growth, technology, and process enhancements

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED