Patron Services Representative
About The Position
Are you ready to embark on an exhilarating adventure with Portland Opera as it evolves into a new artistic era? Portland Opera is undergoing a transformation, as we transition to a new artistic home while remaining steadfast in our commitment to both innovative new works and the timeless classics of the opera repertoire. Portland Opera is seeking qualified candidates for the position of Patron Services Representative. This is a full-time, non-exempt, hourly position, reporting directly to the Director of Marketing & Communications & Patron Services Manager.
Requirements
- A minimum of 2 years related experience with quality sales and customer service
- Excellent communication skills, with the ability to actively listen with empathy
- Working knowledge of Tessitura or other integrated CRM fundraising/ticketing system preferred
- Intermediate to advanced proficiency with Microsoft Office Suite
- Experience answering a multi-line ACD phone system
Nice To Haves
- Working knowledge of Tessitura or other integrated CRM fundraising/ticketing system preferred
Responsibilities
- Provides high-level, concierge-style customer service on the phone, over email, and in person at Portland Opera events
- Assists with ticket sales, subscription renewals and acquisition, sales and donation campaigns, and community ticketing initiatives
- Conducts outbound sales and fundraising campaigns
- Acquires and utilizes an in-depth knowledge of Tessitura ticketing system to maintain accurate patron, ticketing, and sales data
- Works with development and marketing to ensure clear and accessible language is used in all correspondence, aligned with Portland Opera's brand standards
- Assists with event preparation including ticket printing, will call organization, and box office set up at performance venues
Benefits
- Medical, Dental, and Vision options
- HSA/FSA
- Group Term Life Insurance up to 3 times salary
- Retirement plan with 3% employer match
- Up to 18 days of PTO plus Paid Holidays off
- Work-life balance with a 37.5-hour work week!
- Two complimentary tickets to all Opera productions as available
- Parking reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Administrative and Support Services
Education Level
No Education Listed
Number of Employees
1-10 employees
