Patron Services Manager

Eugene O'Neill Theater Center•Waterford, CT

2d•Onsite

About The Position

In a full-time, seasonal position, the Patron Services Manager works collaboratively with the Marketing and Development teams to: ensure the efficient operation of the O’Neill’s Box Office; provide best-in-class customer service to donors, members, and single ticket buyers; act as a key member of the O’Neill’s front of house team during the 2026 summer season.

Requirements

1-3 years of box office experience (or equivalent)
Strong customer service and effective problem solving skills
Excellent computer and database skills (familiarity with Salesforce/PatronManager preferred)
Strong written and verbal communication skills
Obsessive attention to detail
Well organized with an ability to work under pressure

Responsibilities

Set up season, build shows, and manage ticket inventory and reconciliation for all performances;
Oversee all aspects of ticketing including single ticket and group sales, complimentary tickets, gift certificates, etc.
Run the box office with a high degree of customer service orientation
Receive and processes phone orders and online sales
Manage box office operations for all performances, maintain seating manifests, and financial records;
Manage the preparation, presentation, and settlement of all box office statements;
Reconcile daily activity and create daily, weekly, and monthly count reports;
Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
Utilize strong decision-making and problem-solving skills when dealing with patron issues
Resolve seating issues and respond to customer inquiries with empathy and authority
Oversees the Patron Services team, coordinating scheduling for front of house, Gene’s General Store, and box office
Other duties as assigned