Patron Services Coordinator

New England Conservatory Of Music • Boston, MA

9d

About The Position

The New England Conservatory, an independent not-for-profit institution, is recognized internationally as a leader among music schools, educating and training musicians of all ages from around the world. With approximately 750 music students representing more than 40 countries, NEC cultivates a diverse, dynamic community for students, providing them with performance opportunities and high-caliber training by 225 internationally esteemed artist-teachers and scholars. NEC pushes the boundaries of making and teaching music through college-level musical training in classical, jazz, and Contemporary Improvisation. It offers unique interdisciplinary programs such as Entrepreneurial Musicianship and Community Performances & Partnerships that empower students to create their own musical opportunities. As part of NEC's mission to make lifelong music education available to everyone, the Division of Expanded Education delivers training and performance opportunities for children, pre-college students, and adults. JOB SUMMARY: The Patron Services Coordinator supports the daily operations of the NEC Box Office & Front of House teams, with a focus on front-of-house operations, ticket sales, patron support, and student worker coordination. Reporting to the Box Office Manager, this role helps ensure a high standard of customer service and event support for NEC’s performances and rentals. This position is public-facing and interacts with NEC students, faculty, staff, rental clients, and patrons. This is a part-time position, averaging 15 hours per week. Availability on evenings and weekends are required.

Responsibilities

• Student Staff Support Help train and guide student Box Office and Front of House workers during assigned shifts
• Assist the Box Office Manager with ensuring that student staff fulfill their assigned shifts
• Share responsibility for maintaining training materials and reviewing protocol documents
• Relay observations and issues to the Box Office Manager for performance feedback or disciplinary follow-up
• Box Office Support Assist the student Box Office Attendants with processing in-person and phone orders using Patron Manager as needed
• Monitor online sales periodically and ensure basic ticketing operations are running smoothly
• Event Support Support front-of-house operations for some NEC performances, rentals, and special events
• Coordinate event logistics with rental clients and internal partners under the guidance of the Box Office Manager
• Assist with special event support, such as NEC’s Commencement Ceremony or donor-focused programs
• Patron Experience & Service Oversight Provide courteous, timely assistance to all guests and model strong customer service behavior for student staff
• Serve as a visible point of contact during events to assist patrons and ensure a welcoming, professional environment
• Respond to questions or issues escalated by student staff and ensure service standards are upheld
• Collaboration & Coverage Coordinate scheduling, responsibilities, and task coverage with other Coordinators
• Share updates and observations to ensure continuity across overlapping and alternating shifts

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed