Patron Services Associate (Part-Time)

The Woodruff Arts Center•Provo, UT

About The Position

The Patron Services Associate for the Alliance Theatre is a member of the Marketing and Sales Department reporting to the Patron Services Manager and the Lead Front of House Manager. This collaborative, patron-focused individual will work in the box office and as a front of house manager, shifting between duties as the production schedule requires. The Patron Services Associate should have exceptional customer service skills and a desire to go above and beyond to ensure an optimal patron experience. Before, during, and after a show, the Theatre can be a fast-paced environment with 600+ audience members coming through the doors. The Patron Services Associate must be quick on their feet, cool under pressure, flexible, and the ultimate team player.

Requirements

High School Diploma and relevant experience in the field.
Strong oral and written communications skills are essential.
Ability to handle and balance many responsibilities in a calm and efficient manner.
High level of self direction, self-motivation and ability to set priorities.
Ability to anticipate and solve practical problems with patience and professionalism.
Proficiency in Microsoft Office (Word, Excel, PowerPoint, etc.).

Nice To Haves

Preference for candidates with a background in theater and/or customer service.
Preferred experience in Tessitura CRM or equivalent CRM.
Experience in a performing arts or entertainment venue preferred

Responsibilities

Provide customer sales support and service for all Theatre programs including memberships, single tickets, donations, and education:
Field inbound calls.
Make outbound calls on a rolling schedule for season tickets, membership, donations, and education program campaigns.
Respond to email and phone inquiries from shared voicemail and email inboxes.
Work Box Office window during performances and walk-up hours.
Ensure the safety and security of the Alliance Theatre audience and ensure that every patron has a stellar experience:
Assess and maintain theater and lobby spaces for cleanliness and safety before and after the show.
Communicate and follow up on any needs to security and facilities staff as necessary.
Greet patrons and supervise safe audience entrance and exit into the theater.
Respond to any requests or ticketing issues, in coordination with other AT and WAC staff as appropriate.
Supervise volunteer ushers:
Motivate and manage ushers, from pre-show to post-show.
Train ushers as needed to ensure quality of customer service from every team member.
Communicate with staff across the Alliance Theatre and Woodruff Arts Center:
Share any issue that comes up to see that problems get resolved in a timely and effective manner.
Communicate with stage management to coordinate the front of house with the production staff and artists.
Prepare and distribute written performance reports.
Share relevant information with other House Managers and Box Office staff, with an eye towards recommended changes in policies or process flow.