Patron Access Assistance Service Attendant (PAAS)

Los Angeles Philharmonic Association•Los Angeles, CA

31d•$19 - $25

About The Position

The PAAS Attendant, reporting to the PAAS Supervisor, provides cart service and wheelchair pushes to patrons who require assistance at the Hollywood Bowl and Ford Theatre. Specific starting pay commensurate with experience.

Requirements

Must be 18 years or older
Existing knowledge of or the ability to quickly learn the following:
Layout of the Bowl and Ford
Event times and program information
Proper electric cart and wheelchair procedures and safety rules
Proper documentation of ridership
Continued awareness of proximity and pedestrians
Evacuation/Emergency procedures
Ability to:
Work outside
Push patrons in wheelchairs up and down hilly terrain
Bend, stand, and walk (including hilly terrain and stairs) for up to the duration of entire work shift
Lift and carry up to 30 pounds
Communicate across departments
For Cart Operators:
Current Driver’s License
2-3 years of driving experience
Proper training of cart operation

Responsibilities

Aid patrons with disabilities during ingress and egress navigating the facility
Help transport patrons who require the service of an electric cart
Push patrons in wheelchairs up and down hilly terrain
Ensure the safety of patrons and passengers while operating carts and pushing wheelchairs
Assist in emergency medical transport at direction of medical personnel
Wear personal protective equipment at all times during medical transport; may encounter bio fluids during the process
Adhere to all safety rules and procedures
General duties as assigned by supervisor
Keep accurate time records and abide by the meal and rest period policy
Assist other departments when necessary and as directed by a supervisor
Respond to a wide range of customer service issues with sensitivity and care