Patron Services Representative - Cincinnati Opera
About The Position
The Cincinnati Opera Box Office seeks part-time, seasonal Patron Services Representatives to join the ticketing team for our upcoming 2026 Summer Festival. The box office staff works together to provide exceptional customer service to our patrons in a fun, supportive, and arts-centered environment. Reporting to the Patron Services Manager, Patron Services Representatives are key members of our ticketing team. The Patron Services Representative will work with the Director of Patron Services & Insights and the Patron Services Manager to facilitate ticket sales and provide superior customer service to Cincinnati Opera audiences and internal constituents.
Requirements
- Reliable transportation to Music Hall
- Flexible work hours including evening and weekend hours, with expectation of availability of at least three days a week from 12pm – 5pm
- Excellent communication and customer service skills
- Exceptional computer skills, with high attention to detail
- Active listening skills to ensure ease and comfort when communicating via phone and in-person
- Comfort with working in a fast-paced environment
- Work well in a collaborative team setting
- Ability to multi-task, prioritize, and manage time effectively
Nice To Haves
- Knowledge of the Tessitura ticketing system or other customer relationship management software preferred but not required.
Responsibilities
- Assisting patrons with the purchase of subscriptions and single tickets by phone, in person, and online.
- Addressing patrons’ concerns and questions about performances, events, policies, parking, and more.
- Accurately entering and updating data in Cincinnati Opera’s ticketing system (Tessitura) according to established data standards.
- General administrative tasks and projects as assigned.
- Staffing performances at the Music Hall box office or other venues; assignments may include setup and tear down of space, walk-up sales, problem-solving, and answering phone calls, among other tasks.
- Making outbound phone calls to patrons regarding purchases/orders as needed.
- Other duties and projects as assigned.
Benefits
- Incumbents of this role will receive a $40.00 per month transportation stipend, as well as a pair of complimentary tickets to each mainstage production in the 2026 summer season.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
