Patients' Right Advocate Team Lead

Sustainable Wellness Solutions•Sacramento, CA

12h•Onsite

About The Position

The PRA Sacramento Lead Patients’ Rights Advocate is a mid-level working lead responsible for day-to-day oversight of a designated team (typically 4 to 5 advocates) while maintaining a full, standard PRA client schedule and advocacy workload. This role focuses on frontline coordination, coaching, and operational follow-through. Leads provide direct supervision in practice (daily direction, support, documentation review, coverage coordination) but do not hold hiring or firing authority. Leads elevate staffing decisions and higher-level personnel actions to the Program Director. Two Lead roles are anticipated, each managing a defined team and facility coverage area.

Requirements

Associate or bachelor’s degree in a related field, or equivalent lived and professional experience aligned with advocacy work.
Minimum 2 years of advocacy, behavioral health, case management, peer support, or rights-based client services experience.
Demonstrated ability to manage a full workload independently with strong documentation and follow-through.
Ability to coach peers, coordinate coverage, and maintain professionalism in high-pressure environments.
Valid California driver’s license and ability to travel between Sacramento County sites.
DOJ Background Check and Jail Clearance
Strong organization, responsiveness, and ability to prioritize quickly.
Strong interpersonal skills with the ability to give direct feedback respectfully.
Strong written documentation and comfort with required systems and logs.
Clear boundaries, sound judgment, and steady demeanor with clients and partners.

Nice To Haves

PRA experience in California behavioral health settings.
Experience with hearings, investigations, or formal grievance and rights processes.
Bilingual capability aligned with client needs.
Experience working in county-contracted or compliance-driven programs.

Responsibilities

Provide daily directions and support to assigned advocates to ensure coverage, responsiveness, and service quality.
Serve as first-line problem solver for schedule issues, facility access barriers, and workflow questions.
Model professional conduct, client-centered advocacy, and consistent documentation standards.
Maintain a full caseload and standard PRA schedule, including rights advisements, complaint investigations, advocacy contacts, and follow-up.
Prepare for and participate in hearings as assigned, including completing required documentation and client communications.
Provide timely, accurate, and complete documentation consistent with PRA standards and contract expectations.
Review basic documentation for completeness and timeliness within the team, flagging issues early.
Support advocates with hearing preparation quality, investigation steps, and clear next actions.
Identify trends or recurring issues and escalate to the Supervising Advocate with proposed solutions.
Coordinate day-to-day coverage within the team, including callouts, minor schedule adjustments, and immediate back-up planning.
Communicate coverage updates promptly to the Supervising Advocate and impacted facility contacts, following internal protocols.
Provide on-the-spot coaching and feedback to advocates related to workflow, professionalism, boundaries, and documentation.
Elevate performance concerns, repeated noncompliance, or behavior issues to the Supervising Advocate for formal action.
Support onboarding and training of new staff within the team through shadowing, checklists, and competency support.
Maintain professional working relationships with facility staff and partners while protecting the independence of PRA functions.
Address routine stakeholder concerns within scope and escalate complaints or risk issues per protocol.