Patient Transportation Specialist, Full Time - 36 Hours

Pine Rest Christian Mental Health Services • Grand Rapids, MI

1d

About The Position

As a Patient Transportation Specialist at Pine Rest, you’ll be responsible for ensuring safe and timely patient transportation activities to ensure the efficient movement of patients within healthcare facilities. Collaborates with Contact Center teams, External Agencies, patients and their support people to ensure effective patient transport experience. Must possess strong interpersonal skills, attention to detail, and a effectively communicate with patients, families, and various organizational staff. The Patient Transportation Specialist plays a vital role in enhancing operational efficiencies, reducing wait times, and ensuring safe patient transfers while maintaining a high level of patient satisfaction and service. The Patient Transportation Specialist demonstrates excellent customer service and has enthusiasm about the program and the Pine Rest organization.

Requirements

• High School Diploma or equivalent is required
• Required to have a valid Michigan driver’s license, acceptable driving record and ability to access Pine Rest Transportation Vehicles for the performance of job duties.
• Must become certified in CPR by the end of New Hire Orientation. Specifically, Basic Life Support.

Responsibilities

• Serves as a first line Pine Rest representative for patients seeking Pine Rest services, presenting a calm and welcoming demeanor
• Responsible for ensuring safe and timely patient transfers between Emergency Departments and Pine Rest service lines.
• Responsible for ensuring safe and timely patient/family appointment or aftercare transportation
• Ensures patients feel supported in their care journey and escalates concerns to upline, as appropriate.
• Collaborate with Transportation Coordinator, clinical teams, and support staff to align patient transport needs with scheduling and care management.
• Ability to make clear, safe vehicle operation decisions
• Develop and maintain relationships with external and internal healthcare providers.
• Ensure compliance with local, state, and federal healthcare regulations regarding patient transportation.
• Recommend improvements in patient transport processes, as needed

Benefits

• Medical, dental, vision & life insurance plans
• 403(b) retirement match contribution by Pine Rest
• Generous PTO for full and part time employees
• Tuition assistance & loan forgiveness
• Employee Assistance Program offering many free and discounted services for therapy, legal, accounting, gym membership, etc.
• Partnership with Davenport University provides generous discount on tuition for employees and family members.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED