Patient Transfer Coordinator II

Air Methods • Omaha, NE

1d

About The Position

Responsible to coordinate all activities and communication involved in transferring patients from one facility to another, as specified by our customers.

Requirements

• High school diploma or general education degree (GED) and two to five years’ related experience and/or training; or equivalent combination of education and experience
• 2 to 5 years Customer Service experience preferred
• Strong understanding of emergent and non-emergent situations and ability to react appropriately and professionally.
• Ability to use multiple phone line system, tools, and resources in order to contact appropriate parties pertinent to transfer of patients.
• Ability to stay professional and efficient in high stress situations and demonstrate excellent customer service skills with all callers; ability to relay information accurately and follow protocols as developed by each partner hospital.
• Demonstrate excellent customer service skills with all callers; ability to relay information accurately and follow processes as developed by our customers
• Typing speed of 30 wpm
• Medical terminology knowledge, prior dealings with physicians and/or hospital processes
• Excellent organizational skills, detail oriented, ability to prioritize and multi-task and meet deadlines
• Excellent communication and presentation skills, both written and verbal
• Strong interpersonal skills and a high degree of collaboration at all levels
• Processes data within already defined procedure
• Ability to be a team player with a professional attitude and communicate effectively with in small group settings
• Ability to stay professional and efficient in high stress situations and demonstrate excellent customer service skills with all callers
• Basic Microsoft Suite, including Word, Excel, PowerPoint, and Outlook
• Typing speed of 30 wpm

Responsibilities

• Receive physician requests from transferring facilities and coordinate patient transfer to receiving facility; coordinate all steps pertinent to a patient transfer; from intake to completion.
• Professionally and accurately represent partner hospitals while developing and maintaining referral relationships with outlying facilities through consistent customer service and ease of use
• Facilitate and document all communications between referring and receiving parties involved in the transfer process accurately database as it occurs, for creation of real time data
• Clearly communicate and expedite ground and air transportation requests
• Other duties as assigned
• Regular scheduled attendance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees