PATIENT TRANSFER COORDINATOR

Appalachian Regional Healthcare, Inc.•Lexington, KY

About The Position

The Command Center Patient Transfer Coordinator coordinates patient transfers with one call convenience for the referring provider/physician. The Patient Transfer Coordinator answers calls to collect clinical information relative to a transfer request and facilitates the transfer by matching the patient’s clinical needs to the facility with service and bed capacity capability. The specialist works in collaboration with referring and accepting providers, hospital house nurse supervisors, bed placement coordinators, and other hospital staff to coordinate a streamlined transfer of the patient. This position requires the coordinator to multitask, maintain great customer service and identify and escalate concerns.

Requirements

High School Diploma or Equivalent
Graduate of an accredited school of Nursing, Paramedic program, or Emergency Medical Technician training program
Licensure (State of Kentucky or Compact State): RN/Paramedic/EMT
BLS Required
A minimum of 3 year(s) of health care related experience in an acute care hospital setting, patient care setting, and/or emergency medical transport setting.
Basic computer literacy/data entry and technology skills
Exemplary interpersonal communication and telephone skills
Must be capable of performing work in a multitasking, fast paced environment and retain detailed information
Ability to adjust in a fast paced environment while maintaining a positive and calm attitude in all contacts
Knowledge and basic understanding of EMTALA guidelines
Critical thinking and problem solving skills
Ability to work independently and as a team member
Ability to resolve complaints, problems, and issues with tact and focus on service excellence
Knowledge of patient medical conditions and medical terminology
Ability to recognize and react to changing priorities and ability to make timely & accurate judgment decisions
Ability to work as a team member
Strong attention to detail

Nice To Haves

ACLS Preferred
Experience in Critical Care/Emergency Department preferred

Responsibilities

Promptly answer, evaluate, and prioritize incoming transfer request calls for service while communicating effectively with all callers
Communicate with referring and accepting providers, transport service providers, and various hospital facility staff to complete patient transfers
Request and coordinate all medical transportation to complete transfers as necessary
Ability to multi-task in a fast paced environment
Ensure appropriate clinical information is gathered and presented to accepting physician and provide timely communication to referring and accepting provide
Utilize excellent problem solving and critical thinking abilities
Demonstrate exceptional customer service, communication, and telephone skills
Maintain a calm and professional demeanor at all times
Thoroughly and accurately document all communication related to each transfer center call in a timely manner and within timelines set forth within Command Center policy/procedures
Demonstrate a working knowledge of EMTALA rules and regulations
Maintain a high degree of familiarity with and demonstrate compliance with established policies and procedures related to coordination of patient placement and transfer
Demonstrate the ability to make accurate moment to moment decision making in regards to the patient transfer process
Effectively triage all incoming requests for service according to the center’s policies and guidelines
Participate in training programs and ongoing education as required
Follow up with referring and receiving providers to gather feedback and ensure a seamless transfer process
Escalate issues and communication appropriate with Command Center Clinical Nurse Manager and/or Director as appropriate
Perform other duties as assigned