Patient Surgery Scheduling Coordinator - Department of Surgery - Days
About The Position
The Patient Surgery Scheduling Coordinator coordinates and schedules appointments for surgeries and follow-up appointments for multiple physicians at multiple sites (VCUHS ACC, Main OR, Stony Point and Southside Regional). This job is responsible for preauthorization/precertification of all surgeries for assigned physicians at all patient locations. The Patient Surgery Scheduling Coordinator responds to all inquiries from patients, insurance carriers and PCP's by telephone and/ or written correspondence using quality customer service. This role works with department billing staff to investigate all denials, and with assistance from providers, resubmits appeals as necessary.
Requirements
- Minimum of two (2) years experience in a medical office/acute care setting to include the use of medical terminology, customer service and appointment scheduling
- Minimum of three (3) years experience with third party medical insurance, HMO and managed care
- High School Diploma or equivalent
- Strong recall, Reasoning, Problem solving, Hearing, Speak clearly, Write legibly, Reading, Logical thinking
- Able to handle multiple priorities
- Able to adapt to frequent change
Nice To Haves
- Four (4) years previous experience in surgery scheduling
- Previous experience with CPT and ICD-9 coding for medical claims processing
- Work experience using GE/IDX, Cerner
- Associate Degree in Business Management or closely related field from an accredited program
Responsibilities
- Coordinates and schedules appointments for surgeries and follow-up appointments for multiple physicians at multiple sites (VCUHS ACC, Main OR, Stony Point and Southside Regional).
- Responsible for preauthorization/precertification of all surgeries for assigned physicians at all patient locations.
- Responds to all inquiries from patients, insurance carriers and PCP's by telephone and/ or written correspondence using quality customer service.
- Works with department billing staff to investigate all denials, and with assistance from providers, resubmits appeals as necessary.
- Maintains master schedules for each physician by scheduling surgery cases and managing departmental block time.
- Able to use judgment and critical thinking skills to ensure minimal disruption and optimal use of block time.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Hospitals
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
