Patient Support Specialist

Serenity Mental Health Centers • Phoenix, AZ

4d

About The Position

As a Patient Support Specialist, you’ll support patients throughout their Transcranial Magnetic Stimulation (TMS) treatment — a non-invasive, FDA-approved therapy for depression and other mental health conditions. You’ll be a consistent, calming presence and play a key role in each patient’s care experience.

Requirements

• 2+ years of full-time professional experience (any industry)
• Clear, professional verbal and written communication skills
• High emotional intelligence, patience, and compassion
• Dependable, punctual, and open to coaching and feedback
• Authorized to work in the U.S.
• Ability to pass a background check and drug screening

Responsibilities

• Provide one-on-one support to patients during treatment sessions
• Operate and monitor TMS equipment (training provided)
• Encourage patients using positive tools such as journaling, goal-setting, and mindfulness
• Accurately document sessions and communicate updates with clinical staff
• Help create a welcoming, supportive, and respectful clinic environment

Benefits

• 90% employer-paid medical, dental, and vision insurance
• 401(k) retirement plan
• 10 PTO days (15 after one year) + 10 paid holidays
• Advancement and promotion opportunities as we expand
• Supportive, mission-driven culture where your work matters

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees