Patient Support Specialist

Zócalo Health

1d • $26 - $29 • Remote

About The Position

The Patient Support Specialist will join Zócalo Health at a critical time in the history of our company and of primary care. The opportunity for impact is large and growing, and Zócalo Health will lead the transition from fee-for-service to value-based care for the growing Latino and other marginalized communities in the U.S.

The Patient Support Specialist is responsible for connecting with potential and existing patients by phone to complete brief intakes, educate them about available services, and schedule appointments. This position is ideal for someone who thrives in a high-volume, fast-paced environment and enjoys helping vulnerable patients navigate their care journey with empathy and professionalism.

This position will initially report to the Director of Patient Support.

Requirements

• 1–2 years of experience in a contact center, customer service, or patient access role.
• Excellent verbal communication skills and comfort making or receiving high volumes of patient calls daily.
• Strong interpersonal and listening skills; ability to engage compassionately and build trust quickly.
• Ability to meet or exceed performance quotas in a structured environment.
• Proficiency with basic computer applications (CRM, scheduling systems, or EHRs preferred).
• Bilingual (English-Spanish), both oral and written, is required. If you are not fully bilingual, please do not apply.

Responsibilities

• Conduct outbound and inbound calls to potential patients to explain services and assist with enrollment or scheduling.
• Complete short intake forms to accurately collect demographic, eligibility, and clinical information.
• Schedule patient appointments based on availability, location, and provider match.
• Meet or exceed daily, weekly, and monthly performance goals (e.g., calls made, conversions, appointments scheduled).
• Maintain a positive, empathetic, and professional attitude toward patients and teammates at all times.
• Follow scripts and workflows while maintaining flexibility to personalize each conversation.
• Document all interactions thoroughly and accurately in the company’s EHR system.
• Collaborate with team members to troubleshoot scheduling or communication issues.
• Adhere to HIPAA and confidentiality standards when handling patient information.
• Participate in ongoing training, feedback, and quality assurance sessions to continually improve performance.

Benefits

• Equity compensation package
• Comprehensive benefits including medical, dental, and vision
• 401k
• Generous PTO policy (up to 15 days per year for FT employees)
• $1,000 home office stipend
• We provide the equipment needed for this role.
• Opportunity for rapid career progression with plenty of room for personal growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees