Patient Support Specialist

Mentavi Inc.•Grandville, MI

23h•$18•Onsite

About The Position

As a Patient Support Specialist I for our online diagnostic platform, you will play a vital role in delivering exceptional customer service and ensuring a positive patient experience. Working in a collaborative office environment, you will anticipate patient needs, apply our communication strategies, and provide direct support to help patients navigate our services.

Requirements

Ability to communicate clearly, professionally, and with empathy when interacting with patients and external parties.
Strong verbal and written communication, documentation, and interpersonal skills.
Highly adaptable, with the ability to remain accurate and efficient in fast-paced environments.
Receptive to feedback, with proven ability to apply coaching for continuous performance improvement.
Strong collaboration skills with success in both in-person and remote team settings.
Technologically proficient; skilled at navigating multiple software platforms simultaneously
Proficient in Microsoft Office and Google Suite applications.
Knowledge of medical terminology, diagnostic codes, and pharmacology.
High attention to detail, strong organizational skills, and problem-solving/critical thinking capabilities
High School Diploma/GED
Experience in healthcare, patient services, or a contact/call center.

Responsibilities

Handling incoming calls, chats, and emails to address patient inquiries.
Scheduling patient appointments for medical treatment, mental wellness coaching, and teletherapy treatment programs.
Complete medical records requests.
Work within Zendesk and Dr. Chrono to complete administrative tasks.
Providing information about services to prospective patients.
Communicate directly with psychologists and medical treatment providers to complete tasks assigned.
Processing payments, including refunds and creating itemized statements.
Applying critical-thinking and problem-solving skills to resolve patient needs and concerns.
Processing requests for the release of medical records.
Effectively multitasking and prioritizing various responsibilities.
Collaborating with other departments.
Maintaining full compliance with HIPAA policies and procedures.
Contribute to a positive, professional, and patient-centered work environment that reflects the mission and values of Mentavi Health.
Other duties as assigned.