Hiring Event In-Office Call Center Position In Sandy Springs
About The Position
Are you passionate about helping patients and making a difference in their healthcare journey? Georgia Urology is hosting a Hiring Event for Patient Support Center Representatives (PSC Reps) to join our fast-paced, patient-focused team. As the first point of contact for our patients, you’ll play a key role in ensuring they feel supported, respected, and cared for from the moment they call. If you thrive in a call center environment , enjoy multitasking, and are committed to delivering exceptional customer service , this role is for you! A Day in the Life of a PSC Representative: Work in a true call center environment with a business casual/scrub-friendly dress code. Handle 75–110 inbound calls daily , averaging 7–10 minutes per call. Provide top-notch customer care while scheduling patient appointments and procedures. Use multiple platforms simultaneously: NextGen EHR, DASH, Five9, Microsoft Teams, email, etc. Calls are quality-monitored to ensure excellent service. Enjoy a consistent schedule: Mon–Thurs 8:30 AM–5:00 PM, Fri 8:00 AM–5:00 PM . Receive a 6-week training program with ongoing team support. Take advantage of lunch breaks, two 15-minute breaks daily, and parking validation .
Requirements
- High school diploma or equivalent required.
- Strong customer service skills and ability to stay calm under pressure.
- Comfortable working in a fast-paced, multitasking environment
- Reliable attendance and professional teamwork are essential.
Nice To Haves
- Previous healthcare scheduling or call center experience preferred.
- Knowledge of health insurance plans and HIPAA compliance a plus.
Responsibilities
- Handle 75–110 inbound calls daily
- Provide top-notch customer care while scheduling patient appointments and procedures
- Use multiple platforms simultaneously: NextGen EHR, DASH, Five9, Microsoft Teams, email, etc.
- Calls are quality-monitored to ensure excellent service
Benefits
- Be part of a supportive team that values professionalism and respect.
- Gain hands-on experience in a high-volume healthcare environment
- Opportunities for career growth within Georgia’s leading urology practice.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
