Patient Specialist (43-70)

La Clinica de Familia Inc.•Las Cruces, NM

1d•Onsite

About The Position

La Clinica de Familia (LCDF) is a FQHC with several locations in Southern New Mexico. For over 40 years, La Clinica has provided services to the residents of Southern New Mexico. Our mission statement definitely speaks to what La Clinica de Familia stands for, which is to empower and enrich families, individuals, and communities by providing quality medical, dental, behavioral health and educational service for people of all cultures. The CCBHC Patient Specialist provides a full range of professional nursing services, including assessment, planning, implementation, evaluation, and coordination of patient care in accordance with individualized, team-based Comprehensive Care Plans. Under the direct supervision of the CCBHC Clinical Team Lead, the CCBHC Patient Specialist plays a critical role in supporting individuals as they navigate behavioral health, physical health, and social service systems. The CCBHC Patient Specialist will work as part of a multidisciplinary CCBHC team to improve health outcomes, reduce barriers to care, and promote recovery and wellness. This role addresses social determinants of health, identifies barriers and provides community-based resources and services. The role involves working with patients across various age groups including School Age (5-12 years), Adolescent (13-18 years), Young Adult (19-40 years), Middle Age (41-65 years), and Older Adult (Over 65 years).

Requirements

Bachelor’s degree in health-related field.
Minimum one (1) years’ experience in clinical care setting
Community Health Worker Certification or be able to obtain within first three months to six months of employment.
Motivational interviewing
Crisis awareness and de-escalation
Organization and time management
Able to operate a computer and knowledge of Microsoft Office and be proficient in the use of electronic health record systems.

Nice To Haves

Nursing or Social work degree preferred.
Experience working with diverse populations, including individuals with behavioral health or substance use needs, preferred
Fluent written and verbal skills in English and Spanish strongly preferred

Responsibilities

Provide a full range of professional nursing services, including assessment, planning, implementation, evaluation, and coordination of patient care in accordance with individualized, team-based Comprehensive Care Plans.
Support individuals as they navigate behavioral health, physical health, and social service systems.
Work as part of a multidisciplinary CCBHC team to improve health outcomes, reduce barriers to care, and promote recovery and wellness.
Address social determinants of health, identify barriers and provide community-based resources and services.
Provide patient-centered care, identifying, respecting, and caring about patients' differences, values, preferences, and expressed needs.
Relieve pain and suffering.
Coordinate continuous care.
Listen to, clearly inform, communicate with, and educate patients.
Share decision making and management.
Continuously advocate disease prevention, wellness, and promotion of health lifestyles, including a focus on population health.
Collaborate, communicate, and integrate care in interdisciplinary teams to ensure continuous and patient-centered care.
Employ evidence-based practice, integrating best research with clinical expertise and patient values for optimum care.
Participate in learning and research activities to the extent feasible.
Utilize informatics to communicate, manage knowledge, mitigate errors, and support decision making using information technology.