Intake Specialist (4740-70)
About The Position
A professional who serves as the first point of contact for clients entering an organization, The main role is to gather, organize, and assess important information to ensure veteran's are properly directed and helped. Initial Contact: Greet clients in person, over the phone, or online and create a welcoming, professional first impression. Information Gathering: Collect personal and service-related details. Data Entry & Documentation: Accurately record information into databases or case management systems. Assessment & Screening: Ask structured questions to determine the client’s needs and urgency level. Referrals & Scheduling: Direct clients to the appropriate department
Responsibilities
- Greet clients in person, over the phone, or online
- Collect personal and service-related details
- Accurately record information into databases or case management systems
- Ask structured questions to determine the client’s needs and urgency level
- Direct clients to the appropriate department
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What This Job Offers
Education Level
No Education Listed
Number of Employees
501-1,000 employees
